Accessories
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    • #296
      Chris ButtsChris Butts
      Participant

      I have 25 active votes, 20 of them work fine, 5 of them blink red when a letter is pressed. What can I do to get those 5 working?

    • #3950
      Anonymous
      Inactive

      On the devices in
      question, remove the batteries and leave them out for at least a minute, then
      re-install them.  One of the LEDs on the
      device should blink red briefly when they are properly in place.

       

       If the same behavior presents at that time,
      please also try installing a new set of batteries in the device or a set of batteries
      which are working with other devices.

       

      If neither of the
      above steps have any effect, then the devices would be defective.

       

      If the devices were
      purchased within the past year,
      Technical Support should be contacted
      with a copy of the invoice under
      which that set was purchased to verify their warranty coverage and affect a replacement
      of those devices.

       

      If these devices are
      more than a year old, then we would be unable to provide any replacement for
      them, as their warranty coverage will have expired.  A Promethean
      Salesperson can be contacted
      for information on pricing and availability
      for any needed replacement devices.

       

      (Support Case 00482501)

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