- This topic has 14 replies, 5 voices, and was last updated 5 years, 10 months ago by Anonymous.
June 11, 2015 at 8:32 am #649Trevor DaviesParticipant
Upgraded to the touch board and now it wont calibrate
June 11, 2015 at 8:35 am #4786AnonymousInactive
Is there anybody there?
June 11, 2015 at 8:37 am #4787AnonymousInactive
A waste of time!!!!
June 11, 2015 at 8:44 am #4788AnonymousInactive
Thanks for contacting us. Could you please let us know the product code of the ActivBoard touch you are using and the version of ActivManager you have installed?
Does the ActivBoard touch show in the ActivManager?
Please note that this is a support forum, if you require immediate assistance please either call us or contact using the contact form on http://www.PrometheanKB.com (phone numbers are also here)
Hope to hear from you soon, if you do contact us using one of the methos above please quote reference number 546096.
June 11, 2015 at 10:38 am #4789AnonymousInactive
Hi Paul, thanks for getting back to me. We are using Activeboard Touch 78. I’m not on site at the moment. Just to give you a brief outline. I am trying to install the latest ActivInspire software over a previous version. I have since uninstalled all versions of everything activeboard related I can find and have even done a registry scan, all to no avail.
I cannot find the version of ActivManager until Tuesday, i’m afraid.
June 11, 2015 at 11:04 am #4790AnonymousInactive
As you are currently away from the ActivBoard it will be difficult to do much troubleshooting. Ideally it it were possible to call us from in from of the ActivBoard and computer we could advise you there and then.
In the meantime however it seems you may have uninstalled the ActivDriver which controls the communication between the computer and the ActivBoard so it may be worth trying to download and install that separately. To download the driver software please go to http://www.PrometheanKB.com and search for article 10902.
(Support case 546096)
June 11, 2015 at 11:24 am #4791AnonymousInactive
I will try it on Tuesday. Thanks.
June 11, 2015 at 11:39 am #4792AnonymousInactive
No problem Trevor, please let us know how you get on.
June 16, 2015 at 2:25 pm #4793AnonymousInactive
I am on site now
June 16, 2015 at 2:27 pm #4794AnonymousInactive
Atovmanager version 5.11.7
June 16, 2015 at 2:35 pm #4795AnonymousInactive
I have installed the driver as you suggested and rebooted. Still no connection.
June 16, 2015 at 2:44 pm #4796AnonymousInactive
Help, now please, I have been waiting 5 days for this moment!!!!
June 16, 2015 at 2:45 pm #4797AnonymousInactive
June 16, 2015 at 3:17 pm #4798AnonymousInactive
Thank you for your call today to Promethean Tech Support.
We are glad the issue has been fixed, but please contact us again should you require further information.
Promethean Technical Support
July 1, 2015 at 4:08 am #4799AnonymousInactive
What was the solution? Would be handy to know as we are facing the same thing – and I would love to just try whatever worked instead of having to call/email tech support…
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