- This topic has 8 replies, 8 voices, and was last updated 2 years, 11 months ago by Anonymous.
November 28, 2016 at 2:24 am #1652prosenthParticipant
I recently purchased a new home computer and am trying to install the Active Inspire software. As a Loudoun County employee, how do I access this information?
November 28, 2016 at 9:36 am #8515AnonymousInactive
Thank you for posting on the Support Community.
With regard to the Activation key, this can either be found on the sticker that was supplied with your ActivBoard which starts with 0015 or 0016.
If you no longer have this, then you can use the ActivBoard serial number and model number on the below link to generate a new activation key to use at home:
I hope this helps.
Promethean Technical Support
February 3, 2017 at 2:38 pm #8516AnonymousInactive
Is it possible to obtain a username and organisation reset? I am also not sure at the moment of the activation key, though I will take the advice noted above and look for a sticker 0015 or 0016. We are trying to go back to the business version, but currently only have personal. After a recent update we are now being asked for the user name, organisation and activation key before we can continue. The board has not been updated in a while due to lack of internet access. Are you able to offer any help/advice? Thank you. Kate
February 6, 2017 at 9:30 am #8517AnonymousInactive
The user name and organisation name can be any you like, most people use the school or company name.
You will need to enter both and the activation key, accept the terms and conditions and click OK.
Please let me know if you need any further support.
March 5, 2018 at 8:09 pm #8518AnonymousInactive
March 5, 2018 at 8:36 pm #8519AnonymousInactive
Is there anything we can assist with today?
March 14, 2018 at 1:57 pm #8520AnonymousInactive
bilgisayarıma format atmadan önce programda kayıtlı olmanız gerekir.
March 14, 2018 at 1:59 pm #8521AnonymousInactivematematiksel32 said:iyi günler
bilgisayarıma format atmadan önce programda kayıtlı ürün şifresini kayıt etmiştim.formattan sonra bu anahtarı kullanamıyorum ne yapmam gerekir.seri ve model no yok elimde.
March 14, 2018 at 2:21 pm #8522AnonymousInactive
Good day, matematiksel32,
So that we may best assist, would you please respond in English?
- You must be logged in to reply to this topic.
- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)