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    • #1298
      Michael PaghMichael Pagh
      Participant

      Hi,

      I work at a public school where we have some Activboard 500 with touch function.

      Today i was looking at a board that would make ghost touches by itself. When disabling the touch functionality, the problem is gone.
      Have tried cleaning the surface, but with no luck. Also tried resetting/rebooting the board.

      Any ideas?

      Help is greatly appreciated. 🙂

      Best Regards,
      Michael Pagh
      Brændkjærskolen, Kolding, Denmark

    • #6591
      Anonymous
      Inactive

      Hi Michael,

      Thank you for your post.

      We will send you an email with a few steps to try on the ActivBoard.

      Thank you

      Miguel
      Promethean technical Support

    • #6592
      Anonymous
      Inactive

      Hello,

      I am having the same issue. What steps can i take to resolve the same issue. 

    • #6593
      Anonymous
      Inactive

      Hi,

      Thanks for posting.

      I’ll send you an email directly to help assist with this issue.

      Thank you.
      Adam
      Promethean Technical Support

    • #6594
      Anonymous
      Inactive

      Can you please provide me with the troubleshooting information about phantom touches on ActivBoards?

    • #6595
      Anonymous
      Inactive

      Hello gleasonn,

      The first step in diagnosing this issue is to see if the issue occurs with touch turned off. The results of this test will dictate the next steps needed. 

      The steps in this article are a good starting point for this type of issue.

      Thanks,
      Michael
      Promethean Support

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