September 26, 2016 at 3:49 pm #1395hooperParticipant
the newestActivDriver in early September on a Mac Air circa 2015 running El Capitan. The ActivManager was launching fine and was working with our ActivWall. Then, the Driver and the Manager stopped launching and cannot be found, have tried the terminal suggestions, etc. withno luck. Tried re-downloading the Driver but it doesn’t allow a re-install as it thinks the Driver is still there- it says that the Driver we are trying to install is less updated version than the one already installed- yet the laptop can’t find the Driver. There is no Driver folder or uninstall file. Have also tried uninstalling ActivInspire and re-installing it, restarting the laptop. Please Advise
September 27, 2016 at 7:18 am #7015AnonymousInactive
I’ve posted a reply on your other post on the link below:
Promethean Technical Support
November 28, 2016 at 3:54 pm #7016AnonymousInactive
I have a teacher laptop that is running Yosemite and we just got her a new ActivWall 88. I have installed the newest driver and ActivInspire, and her MacBook Pro 2012 does not see the board. The ActivManager has a red “x”. I have uninstalled and reinstalled following your directions and nothing. I have unplugged and replugged, and still nothing. The board is getting power from what I can tell, because I see a little blue light when I plug her board into the laptop. So I believe all the cable connections are working. Do you have ideas on how to get this to work? Thank you.
November 28, 2016 at 10:03 pm #7017AnonymousInactive
Is the teacher logged into the Mac using a local admin account?
If not, please try to connect using a newly created local admin account.
What version of the ActivDriver is installed on this computer? https://support.prometheanworld.com/article/?kb=1012
Are you able to see a connection using another computer that is known to work with this model ActivWall?
September 15, 2019 at 1:04 pm #17418GlennMouck GlennMouckParticipant
The screen on the left is the prompt Im getting.
Amazon isnt helping me at all, telling me the code should work… and its not… Ive tried everything I can think of, Its beyond frustrating.
I appreciate your time btw
September 17, 2019 at 5:36 am #17459
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- Release Notes for ActivInspire v2.19.69200 (released 3 June 2020)
- Release Notes for myPromethean Portal v1.2.1 (released 28 May 2020)
- Release Notes for ActivConnect OPS-G v2.4.2 (released 20 May 2020)
- Release Notes for ActivDriver v5.18.19 (released 20 May 2020)
- Release Notes for myPromethean portal 1.2 (released 13 May 2020)