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    • #1198
      IT Support NDLIT Support NDL
      Participant

      You announced ActivDriver 5.12.17 a month ago. Great. However, I’d like to understand what it fixes or improves. Is there a release note available somewhere that you could share?
      Thks.

    • #6216
      Anonymous
      Inactive

      Hi and thanks for posting,

      ActivDriver 5.12.17 was released to add in both Windows 10 and Mac OSX El Capitan.

      I hope this answers your questions. If we can be of any further assistance please let us know.

      Kind Regards,
      Paul

      Promethean Technical Support

      (Support Case: 613112)

    • #6217
      Anonymous
      Inactive

      no improvements nor bufixes for Mavericks? No need to upgrade then. Correct?

    • #6218
      Anonymous
      Inactive

      Hello,

      Thank you for your post.

      We always advise you to upgrade you to the latest driver as if you have any issue it would be the first thing we would ask.

      Depending on the version of Maverick you have there may be some fixes built into the new driver.

      Thank you,

      Craig

    • #6219
      Anonymous
      Inactive

      OK. Interesting. Your answers now differ. 
      We run Mavericks 10.9.5 and we haven’t had any issue with our current driver version 5.10.15.
      Do you recommend to upgrade to 5.12.17?  
      Can you elaborate what you mean by “Depending on the version of Maverick you have there may be some fixes built into the new driver”?

    • #6220
      Anonymous
      Inactive

      Hi, apologies for the confusion.

      Each version of ActivDriver release contains bug fixes and updates for hardware which are not always OS specific so we advise staying up to date.

      If you have no current problems with your hardware or software then you do not “need” to update however if you were to have any issues we would advise updating this first to see if the issue is rectified.

      For example, we have released a new digital pen that can be used with our new ActivPanels and ActivBoard Touch series, these require ActivDriver 5.11 or later.

      So in short, we always advise to update, however if you have no problems you are fine to stay as you are, updating when you run into any issues.

      If we can be of any further assistance please do not hesitate to get back in touch.

      Kind Regards,
      Paul

      Promethean Technical Support

    • #6221
      Anonymous
      Inactive

      OK thanks.

      Providing Release Note would greatly improve our experience as System Administrator/Local Support for our users, and avoid confusion and waste time.

      It is as if you were ashamed to document your improvements or bugfixes. 

      Thanks again.

    • #6222
      Anonymous
      Inactive

      Hi,

      For you convenience, please see release notes from your current installed version to present:

      *******************************************
      ActivDriver 5.12.17 – Release Notes 22/10/2015


      – L-series auto-calibration improvement
      – Add support for OS X El Capitan (Windows 10 supported without changes)

      ActivDriver 5.12.9 – Release Notes 10/08/2015


      – All: Add support for L-series board diagnostics
      – All: Add support for L-series firmware update
      – Mac & Win: Replace FlashBridge with ActivRelay, a websocket bridge.
      – Mac & Win: Standardise look & feel of the installer.

      ActivDriver 5.11.7 – Release Notes 27/02/2015


      – All: Fix calibration issues on ABT6 & AP2
      – All: Add support for hid enabled AB500.
      – All: Add pen proximity settings for bluetooth pens.
      – Mac: HID event redirection fix for Yosemite.

    • #6223
      Anonymous
      Inactive

      Thanks. Where can I find those release notes from? Why aren’t they included in the .dmg or .zip of ActivDriver?
      Why do I have to spend that time to get such basic information?

    • #6224
      Anonymous
      Inactive

      Hi,

      We have taken action thanks to your feedback and the release notes will now be published on out new support site https://support.prometheanworld.com/

      Please find a direct link below:

      https://support.prometheanworld.com/files/public/pdfs/ActivDriver%20Readme%20v5.12.17.txt

      If we can be of any further assistance please let us know.

      Kind Regards,
      Paul

      Promethean Technical Support

    • #6225
      Anonymous
      Inactive

      Can’t find the release notes on the SUPPORT site – just a few ‘highlights’ and bug fixes. Please put the link to the release notes on the page! Thanks. https://community.prometheanworld.com/community/topics/release-notes-for-activinspire-2-5-66477-released-10-december-2015

    • #6226
      Anonymous
      Inactive

      I upgraded to Apple’s newest version of OS X 10.11 (El Capitan) last
      night.  Today, the driver isn’t working.  Help!  Any predicted date for
      the updated driver for El Capitan?

      Thank you.

    • #6227
      Anonymous
      Inactive

      Hi,

      The latest driver is already available at https://support.prometheanworld.com/product/activdriver

      Please let us know if you require further details.

      Thank you

      Miguel
      Promethean Technical Support

    • #6228
      Anonymous
      Inactive

      Is there anyway to get the latest version of ActivDriver to work without disabling SIP on El Cap?

    • #6229
      Anonymous
      Inactive

      I can’t get it to open after download!

    • #6230
      Anonymous
      Inactive

      The up-to-date version 5.12 ActivDriver will work without the need to disable System Integrity Protection in OS X.

      be advised that you will need to remove any previously installed ActivDriver on the computer prior to installing that updated driver.

    • #6231
      Anonymous
      Inactive

      If you are receiving any error messages when installing the ActivDriver, can you let us know the text of those messages or provide a screenshot?

    • #6232
      Anonymous
      Inactive

      What version of the Suite does 5.12 come in?

    • #6233
      Anonymous
      Inactive

      V5.12 does not appear in any Suite at the moment.

    • #6234
      Anonymous
      Inactive

      Ok then that would be the issue. Where can I get just the driver then? When downloading from Promethean Planet, I don’t see that option.

    • #6235
      Anonymous
      Inactive

      Hi,

      The latest driver can be obtained from https://support.prometheanworld.com/product/activdriver

      Thank you

      Miguel
      Promethean Technical Support

    • #6236
      Anonymous
      Inactive

      Having read all this and seen the recommended method for deploying across a network/domain, it seems like a massive step backwards to have to use a script with silent switches to deploy when previous versions of the ActivInspire suite included an MSI which any good technician knows is far easier and simpler to deploy!

    • #6237
      Anonymous
      Inactive

      Hi,

      Note that ActivInspire comes with MSI’s and all normal MSI switches work and is included with v5.11 driver.

      ActivDriver v5.12 and above will no longer use Microsoft Installer technology, instead they will use a cross platform cross operating system install technology called BitRock.

      Thank you

      Miguel
      Promethean Technical Support

    • #6238
      Anonymous
      Inactive

      So going forward on the Mac, we need to install the Suite then uninstall the driver, and finally re-install the 5.12 driver? That seems a little counterproductive.

    • #6239
      Anonymous
      Inactive

      Hi,

      We are currently working on the next version of ActivInspire which will have El Capitan support this will come without the driver so the 2 will be able to be updated independently.

      We do not have a final date for this as yet.

      Kind Regards,
      Paul

      Promethean Technical Support

    • #6240
      Anonymous
      Inactive

      The driver for Mac 10.11.2 downloads as a zip.  Mac doesn’t know how to handle zip files.  It should download as an executable installer, which it doesn’t.  HELP!!!!!

    • #6241
      Anonymous
      Inactive

      Hi,

      Thank you for your post.

      Note that Mac 10.11 has got a built in Archiver which handles .zip files natively.

      Apple’s operating system CREATES zip files.

      The method to install on a MAC is to unzip the contents using the built in Archiver.

      Please let us know if you require further details.

      Kind regards,

      Miguel
      Promethean Technical Support

    • #6242
      Anonymous
      Inactive

      Where is the driver for Mac 10.11.2? The one I saw said OSX 10.8-10.11.

    • #6243
      Anonymous
      Inactive

      Hi,

      That link has our latest ActivDriver which covers OSX 10.8 – 10.11.
      This includes any point releases (ie. 10.8.5/10.11.2) as well.

      Thank you

      Miguel
      Promethean Technical Support

    • #6244
      Anonymous
      Inactive

      I got the new Activboard that has the touch capabilities and I had uninstall the previous drivers to install the current driver due to the El Capitan update. Unfortunately, it did not work. I got this message.

      I am able to use my board, but I don’t have the activmgr to be able to calibrate (if I had to). I am not sure what else I need to do.

    • #6245
      Anonymous
      Inactive

      Hi,

      Did you restart your computer after uninstalling the previous ActivDriver at all?
      Please could you ensure that you are logged in with full administrative privileges and try to install the driver again.

      Kind regards,
      Adam
      Promethean Technical Support

    • #6246
      Anonymous
      Inactive

      yes.  I tried just copying files but I can’t execute a zip file on a mac!!!

    • #6247
      Anonymous
      Inactive

      Hi Marci,

      Please could you advise if you are experiencing the same issue?
      Mac El Capitan can open zip files and run the application for the latest driver.
      Ensure that you have uninstalled the previous driver and restarted your computer before installation.

      Thanks
      Adam
      Promethean Technical Support

    • #6248
      Anonymous
      Inactive

      My Ibook with the updated El Capitan system also stopped working 3 weeks ago.  Is there a fix for this?  Will another driver be released?  I tried the new activ-driver for MAC 10.8-10.11 and I keep getting the message that another driver was loaded using an older utility, remover driver and then install.  I tried this, I even tried removing the complete program and new driver.  Please assist

    • #6249
      Anonymous
      Inactive

      Hi Cristina,

      Thanks for posting. After uninstalling the older version of the ActivDriver you will need to reboot your computer before attempting to install the latest version.

      Please let us know if you are still having trouble after the reboot.

      Kind Regards,
      Paul

      Promethean Technical Support

    • #6250
      Anonymous
      Inactive

      Why did programmer change from MSI files?
      Do you have a script that will uninstall the old drivers and install the new ones?
      Working with over 600 teacher laptops, sneakernet is not going to cut it.

    • #6251
      Anonymous
      Inactive

      I keep getting this when trying to install the newest software drivers for Mac:

    • #6252
      Anonymous
      Inactive

      When we have encountered that error message previously (There has been an error***unknown variable msg(app version.error), we have been able to correct that by removing a hidden file called promethean-activdriver.ini from the Mac’s /etc folder.

      To view hidden files on the computer you will need to open the Terminal application located in /Applications/Utilities, then type the below commands as they are written:

      <br>
      defaults write com.apple.finder AppleShowAllFiles YES

      killall Finder

      (to undo this, use the same commands but replace YES with NO)

      In a Finder window, choose the Mac’s hard drive; the etc folder will be visible, but faded slightly. Within that folder is the promethean-activdriver.ini file to delete.

      After deleting that file, you should be able to install the updated 5.12 ActivDriver without encountering that error.

    • #6253
      Anonymous
      Inactive

      Thanks; will try this tonight after school.
      I guess I have to go back into the Terminal after installing and undo the showallfiles.

    • #6254
      Anonymous
      Inactive

      I was able to install the Active Driver, but don’t I need something else?

      I don’t see the ActiveInspire icon.
    • #6255
      Anonymous
      Inactive

      I re-installed the software, but alas the pen still does not activate on the board.

      I re-installed the legacy Java software, but to no avail.
      Each install I re-started the laptop, but the pen still does not respond.
    • #6256
      Anonymous
      Inactive

      My pen is still unresponsive. I installed the drivers then the active software (MACBook Pro 2011, El Captain)

    • #6257
      Anonymous
      Inactive

      Hi Peter,

      What model of ActivBoard are you using?  Could you also let us know the version of firmware that shows for it within ActivManager?

      We look forward to your reply.

      Kind Regards,
      Paul

      Promethean Technical Support

    • #6258
      Anonymous
      Inactive

      ActivBoard V8.63 Build 2  driver 5.12.17 serial number 080b4410

    • #6259
      Anonymous
      Inactive

      Hi Peter,

      Thank you for your response.

      is the pen not working just in ActivInspire? Or is it just not working at all even on the desktop, for example?

      What is the colour of the LED at the top left corner of the ActivBoard?
      Does it change colour when the pen touches the ActivBoard?

      Thank you

      Miguel
      Promethean Technical Support

    • #6260
      Anonymous
      Inactive

      Only on the ActivInspire; the LED is the nominal white-blue.

    • #6261
      Anonymous
      Inactive

      Hello Peter,

      Can you please reset your profile on your computer then do a re-start and see if you can login?

      Frances
      Promethean Technical Support

    • #6262
      Anonymous
      Inactive

      “re-set your profile on your computer”

      Do you mean my Promethean Planet Profile?
    • #6263
      Anonymous
      Inactive

      In this case, we would be referring to the resetting of the ActivInspire user profile, which can be done through ActivInspire’s Preferences (ActivInspire > Preferences or by pressing COMMAND + ,).

      Regarding the lack of interaction being experienced, please look to the top menu bar of the operating system for the ActivManager where you opened a Control Panel to find the firmware version of the board previously. With a board detected by the driver and displayed in that ActivManager’s Control Panel, you should have the ability to calibrate the pens to the board by click on the ActivManager icon and choosing the ‘Calibration’ option; the 5-point process will work at this point.

      If the board is still not responsive afterwards, or if using your pen at the board does not cause the calibration to proceed to the next point, please reach out to our Support Team for more in-depth assistance with this computer and board; they would be able to provide more direct assistance over the phone or through e-mail, and can action any replacements if any warranty-covered hardware is found to be faulty.

    • #6264
      Anonymous
      Inactive

      The LED-calibration does not respond to the pen. when I tried to click the link to the support team it said ‘cannot find the server.’

    • #6265
      Anonymous
      Inactive

      Hi Peter,

      Please find an alternative link below :

      https://support.prometheanworld.com/contact/

      Thank you,

      Craig

    • #6266
      Anonymous
      Inactive

      omg! omg!
      I owe a student a prize.

      The other day a student says, “Try a different pen.”
      Well, I did; THE BOARD WORKS.
      Maybe I had dropped the pen I used and it chipped off too much of the tip, making it unresponsive to the board.
      I don’t use the finger tip option too much, so I never thought about checking that to see.
      Thanks!!!
    • #6267
      Anonymous
      Inactive

      If you saw my previous post, I figured out the problem; it was the pen!

    • #6268
      Anonymous
      Inactive

      On our networked iMac machine, the driver was installed using the local
      admin and everything works fine but when logged out and another user
      logs in with his/her credentials the error “There has been an error (***
      unknown variable msg appversion.error ***)” appears. The user account
      is a network account binded to our active directory server.

      What is wrong?

      With
      all your previous drivers I never had these problems. It is only with
      this new version for El Capitan that these problems are happening.

    • #6269
      Anonymous
      Inactive

      On our networked iMac machine, the driver was installed using the local
      admin and everything works fine but when logged out and another user
      logs in with his/her credentials the error “There has been an error (***
      unknown variable msg appversion.error ***)” appears. The user account
      is a network account binded to our active directory server.

      What is wrong?

      With
      all your previous drivers I never had these problems. It is only with
      this new version for El Capitan that these problems are happening.

    • #6270
      Anonymous
      Inactive

      Hi Jojo,

      Thank you for your reply.

      From what you have mentioned, this would be an issue relating to that user account. 
      Please ensure that these users have the correct permissions to install.
      You will need to ensure that the previous ActivDriver is fully removed from the computer and then restart the MAC before installation of the latest ActivDriver.

      If you still experience issues please let us know.

      Kind regards,
      Adam
      Promethean Technical Support

    • #6271
      Anonymous
      Inactive

      I have already done that prior to installing the new driver. I uninstalled the old driver including ActivInspire. Restarted and then reinstalled ActivInspire and the driver.

      ActivInspire works but it is the driver I am having issues with.

      When logged in as a local administrator on the Mac, the driver works and the icon is green. But when I log it out and someone else logs in, the driver has an x mark on it and doesn’t work. All our teachers accounts are bound to our Active Directory server. They have permission to install but when they try to install the error appears. What we do is we install the driver for them using a local admin account and then log out so they can log in with their account and use it.

      In previous versions of the driver, I never experienced this.

      Could it be that the new version has an issue with network accounts?

    • #6272
      Anonymous
      Inactive

      Double check your settings. We have the same exact setup as you and do not have issues once a user logs in with their AD credentials.

    • #6273
      Anonymous
      Inactive

      We experimented and discovered on one of our imacs  that if activdriver
      is installed on a mac that has been NEWLY formatted and installed with
      El Capitan, the driver works properly on both local and network
      accounts. However, if the computer has been upgraded to El Capitan from
      Yosemite, these problems occur where it works only with the local
      account that was used during the install and doesn’t work with any other
      account whether local or network. I do not know what causes this.
      Perhaps you might have an insight and know what might be causing this so
      we can fix this? We have roughly 800+ imacs scattered in our school
      originally on Yosemite. A few were updated to El Capitan by some of our
      computer-literate teachers while the rest are still on Yosemite. It
      would be a nightmare for us to have to reformat all these machines and
      reinstall El Capitan just to accomodate the new activdriver that is why
      it is a major issue that we find a way to get the driver to work
      properly for upgraded  iMacs.

    • #6274
      Anonymous
      Inactive

      I checked the permissions and discovered:

      /usr/local/lib

      System – Read & Write

      Everyone – Read only <- this was set to no access

      when I changed this to read only, then activdriver finally worked and was recognized by any user who logged in.

      strange for some reason why the permission got changed on imacs that were upgraded to el capitan from yosemite

      it
      appears that for computers that got upgraded from yosemite to el
      capitan this was the case. This behavior was observed to be consistent
      on ALL imacs whose OS had been upgraded.

      irregardless of
      whether the older driver was present/installed or not, as long as it was
      an OS upgrade from yosemite this problem occurred.

      on computers that were formatted and with freshly installed el capitan, the driver had no issues.

      perhaps you might need to do some adjusting on the installer for your activdriver to set the permissions correctly.

      thanks.

      =================
      On Wed, Apr 13, 2016 at 5:32 PM, Promethean Support Community wrote:

      Promethean Support Community

      Miguel Silva Tech Support profile picture

      Miguel Silva (Tech Support) replied to this problem:

      ActivBoard/ActivInspire – pen use intermittently triggers right-click menu

      Hi,

      Please ensure the permissions on the following folders are as follows:

      /Applications/Promethean

      System – R & W

      Admin – R & W

      Everyone – Read only

      /usr/local/share/promethean

      System – R & W

      Everyone – Read only

      /Library/LaunchAgents

      System – R & W

      Everyone – Read only

      /usr/local/lib

      System – Read & Write

      Everyone – Read only

      Please let us know the outcome.

      Thank you

      Miguel

      Promethean Technical Support

    • #6275
      Anonymous
      Inactive

      Is there a way to revert back to an older version of ActivInspire.  The latest update is giving me some issues. 

    • #6276
      Anonymous
      Inactive

      Hi,

      Please download an older version of ActivInspire using the link below:

      https://promethean.box.com/activinspire2-4

      Please let us know if you require further details.

      Thank you

      Miguel
      Promethean Technical Support

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