Student Response Devices
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    • #19044
      Menachem tauberMenachem tauber

      After installing the ActivDriver_5_18_18_x64 Update, my ActivHub suddenly stopped responding, i.e. the ActivExpressions will not work once this update is installed. DOES THIS MEAN THAT PROMETHEAN IS NO LONGER KEEPING THE HUB IN MIND WHEN UPDATING THE DRIVER??

      I’m not having the issue with ActivDriver_5_18_12_x64

    • #19050

      Hi Menachem,

      Thanks for posting.

      We have been made aware of an issue with the current ActivDriver (5.18.18) working with the ActivHubs, this has been raised with our software development team to investigate for future driver updates.

      We would recommend manually uninstalling the current ActivDriver following the instructions here.

      Once uninstalled, please download version 5.18.12 ActivDriver from here and install this version.

      I hope this helps.

      Kind regards,

      Promethean Support


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