November 7, 2019 at 3:01 pm #18204
I upgrade several teacher Dell laptop with dock. The touch board does not show up in control panel.
serial no. info activboardtouch88 : C1304120738 .I have tried active drive 15.18.12_x64 and 15.17.13_x64 and get the same result. Was working with the old laptop and dock. Can you help?
November 8, 2019 at 6:09 am #18211Craig PrometheanModerator
Thank you for your post.
As a quick test, can you connect the computer to the ActivBoard directly and test if it is recognised in the ActivManager?
Did the ActivBoard show in your ActivManager prior to the upgrade?
Promethean Technical Support
November 8, 2019 at 7:11 pm #18218
activ manager work before upgrade after the upgrade and re-installation of driver and software the manager show no board connection.windows show it as a input device still not working. i also connected directly with a 3m cable same result.
November 11, 2019 at 6:51 am #18227Adam K PrometheanModerator
Thanks for your reply.
What upgrade have you done to the computers that has stopped this from working?
Is this just the one ActivBoard you have that is no longer connecting? Is this working with other computers?
November 11, 2019 at 2:37 pm #18241
I bought new dell laptops 5590 all touch boards 88 have this same problem. The os see the board as a mouse input device and wouldn’t let me change the driver to promethean activdriver.some laptop see the board as a MS bulletin board. The os see the board but not a Promethean Touch. The driver show working properly. Is there I can make the port use activdriver?
November 11, 2019 at 4:01 pm #18242
I bought new dell laptops 5590 all touch boards 88 have this same problem.
November 11, 2019 at 4:18 pm #18243
all touch 88 have the same problem
November 12, 2019 at 6:48 am #18248Adem PrometheanBlocked
Can you try connecting the laptops directly to the pigtale lead without a docking station? Please let us know if you are able to establish a connection?
Can you try a laptop from different manufacturer and try connecting it directly too?
Please let us know the results.
Promethean Technical Support
November 13, 2019 at 6:29 pm #18275
It doesn’t work with the new laptop
November 14, 2019 at 6:38 am #18285Adam K PrometheanModerator
Do you still have the old computers that previously worked with this ActivBoard? Are these still connecting correctly?
As a test, could you try a freshly new install of Windows 10, not part of a centralised image and then install the ActivDriver and connect to your ActivBoard Touch. Does this work?
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