Software Solutions
Viewing 9 reply threads
  • Author
    Posts
    • #18204
      Chris HargroveChris Hargrove
      Participant

      I upgrade several teacher Dell laptop with dock. The touch board does not  show up in control panel.

      serial no. info  activboardtouch88 : C1304120738 .I have tried active drive 15.18.12_x64 and 15.17.13_x64 and get the same result. Was working with the old laptop and dock. Can you help?

    • #18211
      Craig PrometheanCraig Promethean
      Moderator

      Hi Chris,

      Thank you for your post.

      As a quick test, can you connect the computer to the ActivBoard directly and test if it is recognised in the ActivManager?

      Did the ActivBoard show in your ActivManager prior to the upgrade?

      Kind regards,

      Craig

      Promethean Technical Support

      home

       

       

    • #18218
      Chris HargroveChris Hargrove
      Participant

      activ manager work before upgrade after the upgrade and re-installation of driver and software the manager show no board connection.windows show it as a input device still not working. i also connected directly with a 3m cable same result.

    • #18227

      Hi Chris,

      Thanks for your reply.

      What upgrade have you done to the computers that has stopped this from working?
      Is this just the one ActivBoard you have that is no longer connecting? Is this working with other computers?

      Thanks

      Adam

      Promethean Support

    • #18241
      Chris HargroveChris Hargrove
      Participant

      I bought new dell laptops 5590 all touch boards 88 have this same problem. The os see the board as a mouse input device and wouldn’t let me change the driver to promethean activdriver.some laptop see the board as a MS bulletin board. The os see the board but not a Promethean Touch. The driver show  working properly. Is there I can make the port use activdriver?

    • #18242
      Chris HargroveChris Hargrove
      Participant

      I bought new dell laptops 5590 all touch boards 88 have this same problem.

    • #18243
      Chris HargroveChris Hargrove
      Participant

      all touch 88 have the same problem

    • #18248

      Hi,

      Can you try connecting the laptops directly to the pigtale lead  without a  docking station? Please let us know if you are able to establish a connection?

       

      Can you try a laptop from different manufacturer and try connecting it directly too?

      Please let us know the results.

      Thank you.

      Adem

      Promethean Technical Support

    • #18275
      Chris HargroveChris Hargrove
      Participant

      It doesn’t work with the new laptop

    • #18285

      Hi Chris,

      Do you still have the old computers that previously worked with this ActivBoard? Are these still connecting correctly?

      As a test, could you try a freshly new install of Windows 10, not part of a centralised image and then install the ActivDriver and connect to your ActivBoard Touch. Does this work?

      Many thanks,

      Adam

      Promethean Support

Viewing 9 reply threads
  • You must be logged in to reply to this topic.