- This topic has 4 replies, 4 voices, and was last updated 5 years, 3 months ago by
Anonymous.
-
AuthorPosts
-
-
September 21, 2015 at 5:50 pm #927
Malcolm Sanders
ParticipantI have several activexpressions with dead. After changing the batteries they still wont power on
-
September 22, 2015 at 8:17 am #5519
Anonymous
InactiveHi Malcolm,
Thank you for posting on the Support Community.
With regard to the ActivExpression devices, does anything appear on the screen at all since the battery change, even just a flicker?
Please could you ensure that the batteries are touching the contacts on the devices.Depending on when these devices where purchased they may need replacements. The standard warranty of ActivExpressions are 12 months. If you have purchased these within this time frame I would recommend contacting Promethean Technical Support direct and provide the invoice for when this was purchased.
I hope this information helps.
Kind regards,
Adam
Promethean Technical Support
Case 00581312 -
November 5, 2015 at 9:27 pm #5520
Anonymous
InactiveI have the same problem. I had 3 ActivExpression devices that would power on for a second and then turn off. I just replaced the batteries and now none of them will turn on (no flicker or anything). I got mine 3 years about but they have not had heavy use. Surely they do not need to be replaced so soon!
-
November 6, 2015 at 7:50 pm #5521
Anonymous
InactiveI had problems previously when changing the batteries. I had to take a small flat head screwdriver and pop the contacts out a little in the battery department. That allowed the batteries to make a good connection and all worked fine.
-
November 6, 2015 at 9:12 pm #5522
Anonymous
InactiveThanks so much Heidi! You’ve not only saved my lesson plans next week; you’ve also saved my sanity! I am back up and running!
-
-
AuthorPosts
- You must be logged in to reply to this topic.
Search Forums
Announcements
- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)