- This topic has 22 replies, 16 voices, and was last updated 5 years, 6 months ago by
Anonymous.
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AuthorPosts
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August 11, 2015 at 2:44 pm #743
Jeffrey Ecker
ParticipantI am running ActivInspire 2.4.66. I am wondering if you have any information on its compatibility with Windows 10.
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August 11, 2015 at 2:57 pm #5115
Anonymous
InactiveHi Jeffrey,
Thank you for your post.
At present, our software and drivers support up to Windows 8. It is more than likely that our products will function with Windows 10 and if there are any issues we can raise these. When the operating system is supported, this will be communicated on our websites.
Please let us know if you require further details.
Kind regards,
Miguel
Promethean Technical Support -
August 20, 2015 at 4:29 pm #5116
Anonymous
InactiveI hope this is really soon. We have Surface Pro 3’s with Windows 10 for some of the teachers and it is being a problem. A major problem. I would love to talk to someone in regards to our issues and see what are some proactive steps we can take.
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September 5, 2015 at 3:43 pm #5117
Anonymous
InactiveI too wanted to upgrade my home computer (which I use for work) to Windows 10, but I am afraid it won’t be compatible with activinspire. I hate Windows 8.1 and I heard 10 is great. I need to upgrade as soon as possible. Please confirm when activinspire will be compatible with Windows 10.
Thanks,
Ronit -
September 7, 2015 at 10:49 pm #5118
Anonymous
InactiveWe have the same problem. We have 50 teacher laptops which have all upgraded to Windows 10 and now no teacher can use it. Any updates would be great especially about expected time frames for official support.
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October 14, 2015 at 7:20 pm #5119
Anonymous
InactiveI have the same problem also and I am sure many teachers out there are struggling too but not mentioning here…This is a major problem when Promethean prides itself on being the go to company for educational technology! So sad….
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October 14, 2015 at 7:34 pm #5120
Anonymous
InactiveHello dear all, I am an ActivInspire user working with W 10 and the last Inspire version.
What kind of problem you have, my computer works better in Windows 10 than W8.I am attaching an image where you will see both working so good to me.
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October 14, 2015 at 9:48 pm #5121
Anonymous
InactiveI had heard that the flipchart files became corrupted once opened and saved in Windows 10. I have been using my Windows 8 machine for the most part and am now scared to try the Windows 10 machine!
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October 19, 2015 at 7:04 pm #5122
Anonymous
InactiveI cannot open ActivInspire. I have Windows 10. It says it doesn’t know how to open the file. I have been sent a presentation I have to deliver on Wednesday morning. Can anyone tell me how to open it?
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October 23, 2015 at 8:07 pm #5123
Anonymous
InactiveI have also been using ActivInspire with Windows 10 and haven’t encountered any problems. It is my home computer and not connected to a Promethean Board, but no issues.
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October 25, 2015 at 11:59 am #5124
Anonymous
InactiveWere you using it before you switched to Windows 10? That might explain why your computer is able to use it still. The company has admitted that they haven’t’t made the changes necessary for ActivInspire to be compatible with Windows 10.
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October 26, 2015 at 1:30 pm #5125
Anonymous
InactiveYes this compatibility action needs to be prioritized as many people/educators are upgrading from Windows 7 to 10. I am holding off from upgrading my main laptop, but I have windows 10 on another and it is awesome, so please Promethean please ensure AI’s compatibility!
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November 15, 2015 at 6:10 am #5126
Anonymous
InactiveIs there any updates on when Promethean will be Windows 10 compatible as updated Surface pro before realising that it would cause issues and while I can do a basic presentation, I can not use any of the functions like turn pages.
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December 15, 2015 at 8:41 am #5127
Anonymous
InactiveI already installed latest version of ActivInspire and ActivDriver but i can’t launch ActivInspire in my laptop. What’s the cause of it?
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December 15, 2015 at 5:24 pm #5128
Anonymous
Inactivenawfel
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December 15, 2015 at 5:24 pm #5129
Anonymous
Inactivenawfel
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January 7, 2016 at 2:02 pm #5130
Anonymous
InactiveHi there, apologies for the delay in responding to this one! We now have both ActivDriver and ActivInspire versions with full Windows 10 support.
At the time of posting this, the latest version of ActivDriver is 5.12.17 and the latest version of ActivInspire is 2.5.66477.
To keep up to date with all of our software please go to https://support.prometheanworld.com/ and check the software download section as this is where all of our latest software is published.
If we can be of any further assistance please do not hesitate to get back in touch.
Kind Regards,
PaulPromethean Technical Support
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January 20, 2016 at 10:46 am #5131
Anonymous
InactiveHi. All the features worked well except for screen recording. I have the latest version of ActivInspire (V-2.4) installed on Windows 10. When I am using the screen recorder and opening the saved video file, although the sound is being recorded and played, I cannot see the flipchart image I am annotaing and I am just seeing a black screen when the video is playing. Before I installed it on Windows 10 this feature worked well. Can you please advise me how I can solve the problem since this is a very useful feature? Thanks
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January 20, 2016 at 10:48 am #5132
Anonymous
InactiveHi. Most features work well in my case. Please can you check for me whether screen recording is working well since when I am using the screen recorder and opening the saved video file, although the sound is being recorded and played, I cannot see the flipchart image I am annotating and I am just seeing a black screen when the video is playing. Before I installed it on Windows 10 this feature worked well. Can you please advise me how I can solve the problem since this is a very useful feature? Thanks
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January 20, 2016 at 11:00 am #5133
Anonymous
InactiveI have a problem with screen recording. The sound is being recorded but no image is shown when the video was played. I have always used this feature before but I wasn’t using Windows 10.
Another issue is that I have ActivInspire 2.4 installed. When I tried to update online from the Help menu in ActivInspire I am being told that I have the latest version. I am attaching a screenshot of the message. From your post I realised that the latest version is 2.5. Please how can I update. Is the option to update from the software itself no longer available? Thanks for your help. -
January 20, 2016 at 11:52 am #5134
Anonymous
InactiveHi Tainia,
I have replied on your other post, in case anyone else is looking at this page and asking the same question, then please follow this link:
https://support.prometheanworld.com/download/activinspire.html
From here you can download the latest version of ActivInspire with full Windows 10 support.
Kind Regards,
PaulPromethean Technical Support
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October 26, 2016 at 8:52 pm #5135
Anonymous
InactiveI am having the same issue under version 2.8.66693. I have updated any everything but no luck.
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October 27, 2016 at 9:39 am #5136
Anonymous
InactiveHi JSlucas,
Thanks for posting.
What is your current screen resolution on the computer?
Also, if you go to use the screen recorder, once selected press the on M icon and try playing around with different codecs on your computer (each computer is different to what has been installed). See if this helps to record the video correctly.
Also, what application are you using to play the file? Does it work if you use VLC Media Player?Thanks,
Adam
Promethean Technical Support
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