Software Solutions
Viewing 1 reply thread
  • Author
    Posts
    • #18888
      Lucinda AdamsLucinda Adams
      Participant

      While using ActivInspire to annotate over Word, or other software, it crashes. ActivInspire version 2.15.6.xxx. This happens on ActivPanels. Various series.

      Has anyone else see this and do you know the solution?

      We have the latest Active Driver installed on the computer.

    • #18893

      Hi Lucinda,

      We’d recommend updating to the latest version of the ActivInspire software and seeing if the same issue happens. We’re currently on version 2.18.

      Does the same issue happen when you are not connected to an ActivPanel?
      If you log in with a local admin account on the computer, does the same issue happen?

       

      Thanks

      Adam

      Promethean Support

       

Viewing 1 reply thread
  • You must be logged in to reply to this topic.