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    • #29827
      casio 4evercasio 4ever
      Participant

      I’m Looking For English & Arabic Installers Of v2.18
      [ActivInspireSuite ((Not)) ActivInspire_App_Only]
      Because AIS v2.19 Can’t Work Flawlessly On Windows
      Server 2016 (Kernel Identical To Windows 10 v1607),
      Can Anybody Send The Requested Installers To My
      Registered E-mail ??

    • #29828
      Kate PrometheanKate Promethean
      Moderator

      Hi Casio,

      Thank you for your post.

      In order to understand this issue better please could you tell us exactly what the issue is with the latest version of ActivInspire.

      ActivInspire Suite used to contain both ActivInspire and ActivDriver together in one installer.

      This was then split into ActivInspire and ActivDriver as separate downloads.

      In regards to the Arabic installer, you should be able to install the English version and then change the language.

      We look forward to hearing back from you.

      Kind regards,

      Kate

      Promethean Technical Support

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    • #29830
      casio 4evercasio 4ever
      Participant

      it keeps crashing on windows after installing update v2.19
      unlike version v2.13 which is very stable but v2.13 doesn’t
      work very well with my wacom cintiq 16, I need Arabic AIS
      Installer because of Included (arabic) resources & manual.

    • #29839
      Paul PrometheanPaul Promethean
      Moderator

      Hi,

      Are you accessing the server directly or are you using a computer attached?  Or is it a thinclient?

      Wacom tablets are not officially supported and we have had mixed results with various Wacom products over the previous ActivInspire releases.  Have you used any other versions apart from 2.13 and 2.19?

      Thanks

      Paul

      Promethean Technical Support

       

    • #29846
      casio 4evercasio 4ever
      Participant

      Yes, Wacom Cintiq Is Attached To The Server Directly,
      And, yes, XP-Pen Devices are compatible with v2.13 But We Converted Our Devices To Wacom cintiq for its great price and compatibility with various Whiteboard software Also we moved from smart notebook to ActivInspire Because Its Licensing Model And Upgrade Issues. We Need Installers Of ActiveInspireSuite v2.18 (Arabic & English) To Use it With Wacom Cintiq 16 which is confirmed for Smooth Operation by wacom company in their test lab.

    • #29853
      Paul PrometheanPaul Promethean
      Moderator

      Hi,

      As mentioned previously there is no ActivInspire”suite” installs anymore.  I have emailed you separately about the older versions.

      Kind regards,

      Paul

      Promethean Technical Support

    • #29862
      casio 4evercasio 4ever
      Participant

      Thanks For English Links But Arabic Link Of Installer Was Wrong

    • #29865
      Adam H PrometheanAdam H Promethean
      Senior Moderator

      Hi Casio,

      Thanks for your reply. I’m going to close off this thread as our agents are already e-mailing you directly from support case 01074763.

      Kind regards,
      Adam H

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