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    • #1454
      donroosdonroos
      Participant

      Hello – I updated / installed ActiveDriver on an XP laptop and cannot find ActivManager. Is this driver suite fully compatible with XP? If not would it be possible to get an older version of ActiveDriver? Thanks for your help.

      Don Roos
      donroos817@gmail.com

    • #7550
      Anonymous
      Inactive

      Hi Don,

      Thank you for posting on the Support Community.

      Please could you let us know which ActivDriver version was installed? This can usually be seen when you go to Add/Remove programs.

      If you do not see ActivDriver listed on your Add/Remove programs I would recommend downloading and installing again from the below link:
      https://support.prometheanworld.com/product/activdriver

      The default location that this installs to is:
      C:Program FilesActiv SoftwareActivDriver
      In this folder you will see an application called activmgr, you can run this to open the ActivManager manually.

      I hope this information helps.

      Kind regards,
      Adam
      Promethean Technical Support

    • #7551
      Anonymous
      Inactive

      Hi Adam – Thank you for the response. I downloaded and installed v5.14.14, the same one your link pointed me to. I found the activmgr.exe file, however when I click to run it, it says it’s not a valid Win32 application…

    • #7552
      Anonymous
      Inactive

      Hi Don,

      if this error appeared, then you may have downloaded the 64bit driver rather than 32bit.
      Try downloading the 32bit version and installing this.

      Thanks
      Adam
      Promethean Technical Support

    • #7553
      Anonymous
      Inactive

      Hi Adam – I confirmed the laptop is 32 bit and the file I downloaded is for
      x86, and reinstalled on this and another laptop. Still not working. I get
      the following error messages, in order, below.

      Problem running post-install step…activrelay.crt

      Error starting service ActivControl

      Problem running post-install step…Unknown error running…activmgr.exe&

      It seems to install on Win 7 fine, but I need it to work for XP. It did
      work previously with the old version of ActivDriver we had, but I followed
      the link / box to upgrade.

      I’d really like to just get sent a link for a previous or possibly original
      version of this software – our board is from around 2008 – as I’ve spent
      WAY too much time on this already. The teacher is breathing down my neck as
      she has planned projects. I just need the thing to work! Thanks for any
      help.

      When this started more than a week ago I was given service case # 676493.
      Hopefully that will have any information you might need to assist me. I
      don’t feature sitting on hold again for a half hour, even with speaker
      phone…

      Now to try and get the projector to work. Looking forward to your reply.
      Thanks.

    • #7554
      Anonymous
      Inactive

      Hi,

      Thank you for your reply.

      With the later versions of ActivDriver, we have stopped support Windows XP.

      I would recommend trying the link below which contains an older ActivDriver:
      https://promethean.box.com/s/0cgurz0r7u77iv5nlmx9zuu6jv4om4ln

      Hopefully this helps with this issue.

      Kind regards,
      Adam
      Promethean Technical Support

    • #7555
      Anonymous
      Inactive

      Hi Adam – I just wanted to say thank you. That worked! Very happy teacher. I appreciate your help. Have a great week. 🙂

    • #7556
      Anonymous
      Inactive

      Hi,

      Not a problem at all, glad this has helped with the issue! 
      Enjoy!

      Thanks,
      Adam
      Promethean Technical Support

    • #7557
      Anonymous
      Inactive

      I too need the Windows XP ActivDriver version, but the previous link no longer works. Is there any other place where I could download the driver or would it be possible to upload it again?

      Thanks so much.

    • #7558
      Anonymous
      Inactive

      Hi,

      This should work for you:

      https://promethean.box.com/s/2h7t7y1qts4sa6u31hkkeenvwy1d7flz

      If we can be of any further assistance please do not hesitate to get back in touch.

      Kind Regards,
      Paul
      Promethean Technical Support
    • #7559
      Anonymous
      Inactive

      Thanks so much. Sorry for my late reply, but the forum did not send me any notification. Bests.

    • #7560
      Anonymous
      Inactive

      Hi, i have the same problem.

      Im looking for windows xp ActivDriver version, but links no longer work again.

      Have you got some otherplace where i could get the driver? 

      Thanks so much

    • #7561
      Anonymous
      Inactive

      Hello agusbellas,

      The links do have expiry dates on but I have made a new link below:

      x32 – https://promethean.box.com/v/activdriver-5-8-x32

      x64 – https://promethean.box.com/v/activdriver-5-8-x64

      Please remove your current driver before you install the above driver. 

      Let us know if you need any further support.

      Craig 

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