Interactive Flat Panels
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    • #34118
      Hamdy GhareibHamdy Ghareib
      Participant

      Hello,

      One of the Promethean Activpanel goes into a loop when starting. The Promethean Logo comes On and Off when starting the Panel.

      Kindly have a look at the video link  https://we.tl/t-KOwaZiyer9

      The Serial number is **** Content removed ****

      Many thanks,

       

    • #34124
      Craig PrometheanCraig Promethean
      Moderator

      Hello Hamdy,

      Thank you for your post. We have removed the serial number image to keep them off the community.

      We would like to contact you directly to troubleshoot this issue.

      We will send an email shortly.

      Kind regards,

      Craig

    • #34242
      Hamdy GhareibHamdy Ghareib
      Participant

      Hi,

      I haven’t received the email yet, but this panel is installed in the client’s place. so please how can i share his contact details to follow up with him?

      Thank you,

    • #34243

      Hello Hamdy,

      Thank you for your reply.

      We are sorry to hear you haven’t received our email yet.

      We will email you directly to provide the relevant troubleshooting and gather the additional details.

      Thank you for your patience.

      Kind regards,

      Arianna

      Promethean Technical Support

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