Interactive Flat Panels
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    • #34118
      Hamdy GhareibHamdy Ghareib


      One of the Promethean Activpanel goes into a loop when starting. The Promethean Logo comes On and Off when starting the Panel.

      Kindly have a look at the video link

      The Serial number is **** Content removed ****

      Many thanks,


    • #34124
      Craig PrometheanCraig Promethean

      Hello Hamdy,

      Thank you for your post. We have removed the serial number image to keep them off the community.

      We would like to contact you directly to troubleshoot this issue.

      We will send an email shortly.

      Kind regards,


    • #34242
      Hamdy GhareibHamdy Ghareib


      I haven’t received the email yet, but this panel is installed in the client’s place. so please how can i share his contact details to follow up with him?

      Thank you,

    • #34243

      Hello Hamdy,

      Thank you for your reply.

      We are sorry to hear you haven’t received our email yet.

      We will email you directly to provide the relevant troubleshooting and gather the additional details.

      Thank you for your patience.

      Kind regards,


      Promethean Technical Support

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