Interactive Flat Panels
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    • #35850
      Laura SetterfieldLaura Setterfield
      Participant

      We have just had ActivPanel Nickels installed and so far the staff aren’t too impressed. The biggest issue is the sensitivity of the panel.  To use the pen, we have to hold them so our hand doesn’t go near the screen, otherwise it detects the hand and leaves a mark on the screen.  Handwriting looks awful which isn’t good in a primary school.

      Also, when we use the arrow buttons to move the flipchart pages, they always flip 2 pages.  The only way to flip 1 page is using the ‘swipe’.  So far, I’m not impressed with them and regret spending so much of our school budget on them!

    • #35853
      Karen PrometheanKaren Promethean
      Moderator

      Hello Laura,

      Thank you for your post.

      Please ensure the resolution on the attached computer is set to 1920 x 1080 per the following helpful article on our support portal:  https://support.prometheanworld.com/s/article/1067?language=en_US

      Here is some information regarding panel sensitivity:  https://support.prometheanworld.com/s/article/1653?language=en_US

      If the issue persists it may be helpful if you could provide a video of the issue for further investigation.

      Please let us know if you have any questions – we are happy to assist.

      Kind Regards,

      Karen

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