I need to reset a pin on one of our (over)500 Boards.
I have contacted Promethean with no answer as of yet.
This is a problem when I have a teacher that is new to a room and
cannot use her/his board. I read somewhere that promethean sent the
reset directions in an email
Thank you for your post.
Firstly, apologies for the delay in replying to you. We are currently experiencing high levels of email volume and therefore it is taking us a little longer to reply.
Can you confirm the models of hardware you are looking to have the pin reset? The ActivBoards (whiteboards) do not have a pin feature. Are you referring to the projector?
We look forward to hearing from you.
I’m sorry they are ActivPanels.
One of the new ones is model AP-WIFI-A
Main model AP7-U65-02
Due to the nature of this issue, we would like to contact you directly via e-mail with some more specific troubleshooting and questions.
Promethean Technical Support