Interactive Flat Panels
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    • #34591
      Marsha PoffMarsha Poff
      Participant

      I need to reset a pin on one of our (over)500 Boards.

      I have contacted Promethean with no answer as of yet.

      This is a problem when I have a teacher that is new to a room and

      cannot use her/his board. I read somewhere that promethean sent the

      reset directions in an email

      Please help

    • #34693
      Craig PrometheanCraig Promethean
      Moderator

      Hello Marsha,

      Thank you for your post.

      Firstly, apologies for the delay in replying to you. We are currently experiencing high levels of email volume and therefore it is taking us a little longer to reply.

      Can you confirm the models of hardware you are looking to have the pin reset? The ActivBoards (whiteboards) do not have a pin feature. Are you referring to the projector?

      We look forward to hearing from you.

      Kind regards,

      Craig

    • #34694
      Marsha PoffMarsha Poff
      Participant

      I’m sorry they are ActivPanels.

      One of the new ones is model AP-WIFI-A

      Main model AP7-U65-02

      • #34781

        Hello Marsha,

        Thank you for your post.

        Due to the nature of this issue, we would like to contact you directly via e-mail with some more specific troubleshooting and questions.

        Kind regards,
        Autumn
        Promethean Technical Support

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