Interactive Flat Panels
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    • #36016
      Daniel QuinnDaniel Quinn
      Participant

      Hi,

      Our activpanel was working but suddenly the screen turned black and the power led stayed green. none of the buttons on the side do anything when the screen is black. When the power button is pressed the panel turns off and the led turns red but upon powering on again the screen stays black.

      when the Panel is unplugged and the power button held for 15 seconds the panel turns back on for about 10 minutes before the screen turns black again.

       

      is there anything that can be done to resolve this issue?

    • #36020
      Noel PrometheanNoel Promethean
      Moderator

      Hello Daniel,

       

      Thank you for your post.

      We will contact you directly via email, so that we can get the serial number of the ActivPanel with the issue, in order to provide you with the correct mainboard firmware file.

      Looking forward to further assisting you with this issue.

       

      Thank you,

      Noel,

      Promethean Technical Support

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