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    • #18944
      Chris RasileChris Rasile
      Participant

      We have had several teachers upgrade to Catalina on their Macs, but once they do this ActiView stops working since it is a 32 bit application. Is there any plan to update the ActiView software to 64 bit or are we simply going to have to stop using this software with the Promethean document cameras? Is there an alternate software solution that will allow the teachers to use the document cameras with their pens?

    • #18954

      Hi Chris,

      We can raise this to an enhancement with our product teams as the ActiView is not supported on this OS version.

      As a thought, have you tried to launch ActivInspire and use the Insert>Launch ActiView option?

      Kind regards,
      Adam

      Promethean Support

    • #19317
      kourtney dettykourtney detty
      Participant

      Hey there!

       

      I am also having this issue with using ActiView on my Catalina MAC.  I have tried to set it up the traditional way as well as the way you outlined above.  Neither worked…

      Does Promethean have an updated version of this software for newer MAC computers?  My school was recently shut down from Coronavirus and we are needing to try to use our ActiView cameras to record lessons from afar.

      Help!

      Thanks!

    • #19322

      Hi Kourtney,

      We do not have any updated drivers for the ActiView software.

      If you are using ActivInspire for your lessons, you could use the Screen Recorder app to record your lessons?

      Alternatively, ClassFlow is a great online solution that you can create content in (even convert ActivInspire flipcharts into) and then generate a student class and get students to visit the lessons you’ve prepared.

      Feel free to take a look:  http://www.ClassFlow.com

      Kind regards,
      Adam

      Promethean Support

    • #29856
      Tim MossTim Moss
      Participant

      Has there been any updates on this? I’m desperate. It seems you wouldn’t just expect us to throw your products away.

    • #29859
      Eddie PrometheanEddie Promethean
      Moderator

      Hi Tim,

      Thank you for reaching out.

      While this is a legacy product that we are no longer developing, we have raised and enhancement request for this.

      At this time we do not have any updates.

      Best regards,

      Eddie

    • #30132
      Russell FoosRussell Foos
      Participant

      Folks –

      Not a widely known fact – the Promethean document camera is actually manufactured by Lumens.  If you go to the Lumens site (mylumens.com) you can find updated drivers/software for the document camera (pick the camera that is closest to what you have) for both Mac OS and Windows.  I just updated the old “legacy” ActiView software to the new Ladybug software for Windows 10 and it works fabulously!  My teacher wife is a happy camper.

      Good Luck.

    • #31944
      jameschamberlainjameschamberlain
      Participant

      I have about 25 functioning Promethean document cameras in our building.  At about $500 per unit, that’s about a $12,500 investment in a technology that I can no longer use.  That’s in one school in a large district.  Why?  Not because they’re broken and you can’t blame Apple for going to 64 bit architecture.  So where are you, friendly folks at Promethean?  Support your product!

    • #31946
      Adam H PrometheanAdam H Promethean
      Senior Moderator

      Hello James,

      Thanks for your post and I am sorry to read that you can’t currently use your document cameras. What model of ActiView do you have? The ActiViews are only designed to work with the operating systems stated in the specification sheets.

      The ActiView 324 for example is only compatible with macOS 10.6.8 – 10.8.1 (Snow Leopard/Lion/Mountain Lion) for example as explained here: https://support.prometheanworld.com/wp-content/uploads/dlm_uploads/ActiView-324-Specification-Sheet.pdf

      As this is a legacy product, it’s not longer in development and therefore we cannot guarantee that these products will work with any other operating system other than what is stated on the specification sheet.

      I am sorry that we cannot offer any further advice.

      Kind regards,
      Adam H

    • #31962
      Haylie BarnesHaylie Barnes
      Participant

      Good post, a lot of stuff in here i did not know about

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