Interactive Flat Panels
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    • #17342
      Dorla JacobsonDorla Jacobson

      I am having difficulty downloading apps like Word on my ActivConnect-G.  I can download Khan Academy, Kahoot and a few others.  However, some apps just cause an orange circle to spin.  Can you help?

    • #17352

      Hi Dorla,

      Thanks for posting.

      Can you power off the ActivConnect and turn back on and try again?

      When you downloaded the other applications, was this at the same time as trying to download Word?

      If you create a WIFI hotspot and connect your ActivConnect G to this, are you then able to go to the Promethean Store and download Word with the same issue?


      Kind regards,

      Promethean Support

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