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    • #1677
      surberrlsurberrl
      Participant

      I have a av 322 camera that wont focus, is there a way to buy the lens actuator? Have checked and found that the actuator arm is plastic and worn, this is attached to a metal adjustment screw on actuator.

    • #8582
      Anonymous
      Inactive

      Hello surberrl

      Thank you for your post. 

      To help resolve the issue can you please factory reset the ActiView. To do this please fo to the on-screen menu > Advanced > Factory Reset  > Yes to perform the reset. 

      Please let us know if the issue persists,

      Craig 

    • #8583
      Anonymous
      Inactive

      Problem persists I have taken camera apart and it is the actuator, the screw is working in an attempt to move lens but the connection from lens to actual actuator is not linking up thus screw turns and lens stays put.

    • #8584
      Anonymous
      Inactive

      Hi surberrl,

      Thanks for your reply.

      Sorry to hear that this hasn’t helped fix the issue you are experiencing. 

      Parts for the ActiView visualisers aren’t available to be purchased individually. We would recommend purchasing a replacement ActiView to help fix this issue as your current ActiView is beyond economical repair. 

      If you have any questions please let us know and we’ll be glad to help.

      Kind regards,
      Adam
      Promethean Technical Support

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