Interactive Flat Panels
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    • #31976
      Craig McLintockCraig McLintock


      I purchased a 70” activpanel titanium for home use by my daughter who has special needs. I have installed it onto the wall myself and carried out all updates during the installation. The panel connects fine to the WiFi and we can access the internet, however when we try to download apps from the promethean store we get an error message. Also we have the google play logo but when we click this it says google play is unavailable. In conclusion we are unable to download any apps that we require for her education, any help would be much appreciated.

    • #31981
      Karen PrometheanKaren Promethean

      Hello Craig,

      Thank you for your post.

      What is the error message you are seeing when trying to download apps from the Promethean store?

      Is there an ActivConnect OPS-G unit that was purchased with the panel?

      We look forward to your response and to assisting you further.

      Kind Regards,


    • #31985
      Craig McLintockCraig McLintock

      It says –  an error occurred. Please try again .

      Yes we also have an OPS-G connected to the panel.

    • #31986
      Adam H PrometheanAdam H Promethean
      Senior Moderator

      Hi Craig,

      Due to the nature of this issue, we’d prefer to talk to you directly. We’re therefore going to open a support case for you and e-mail you directly.

      Kind regards,
      Adam H

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