Interactive Flat Panels
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    • #201
      Jay MaynardJay Maynard
      Participant

      A co-worker created a flip chart that does not show all of the text and writing she saved on the main screen, but everything she did shows up on the browser. I have tried all I know to help fix this issue including: installing the new v 1.8.64351 software update and trying the saved file on my own computer. Both computers have a Windows 7 OS. When I look on the object browser page, some of the text is not reflected as being there, however when I flip to the page browser all text is shown. I am wondering if anyone else has had this problem and may possibly know the solution?

    • #3750
      Anonymous
      Inactive

      Hi Jay, 
      Unfortunately this usually means the flipchart has gone corrupt/not saved correctly and only the preview of what the pages looked like remains. 
      Are you trying to open it from the computer that it was created on? If not, this sometimes resolves the issue as ActivInspire is able to retrieve the content from the temp folders. 

      Your reference: 00468464

    • #3751
      Anonymous
      Inactive

      One of my students has exactly the same problem! Is there no such thing as a recovery option for these kind of damaged flipcharts?

    • #3752
      Anonymous
      Inactive

      Hello Jaap,

      There currently isn’t a recovery option to retrieve the lost
      information from the flipcharts. This issue tends to happen usually when too
      much information is added onto one flipchart and sometimes when the flipchart
      file is moved between different computers.

    • #3753
      Anonymous
      Inactive

      The first time this happened, there were only 7 pages with very little on each page, so it definitely wasn’t because there was too much content. Is this a known problem? Why isn’t there a fix?

    • #3754
      Anonymous
      Inactive

      If you have a copy of
      the flipchart for us to review, you can submit that to us through this
      form on our Knowledge Base
      .  We may
      have some further questions to ask in regards to that file to help us determine
      what may have caused the corruption to occur, but would not be able to recover
      any of the pages that were lost.

      (Support Case 00468464)

    • #3755
      Anonymous
      Inactive

      I am having this problem intermittently for files that are created on my home computer , saved to a pen drive and then used on the school computers…..how can I avoid this please?

    • #3756
      Anonymous
      Inactive

      Hi Tracy,

      Are the flip chart files working on your home computer still?

      Have you selected your USB icon and safely removed the drive before removing the USB pen drive?

      The main cause of corrupt flip charts using this method is the pen drive is not always “ejected” safetly before being removed.

      I hope this helps.

      Adam

      Case 00493503 has been created should you wish to contact us directly for this issue.

    • #3757
      Anonymous
      Inactive

      This has happened to me several times.  This last time, I put my computer to sleep.  When I woke it back up it had completely shut down.  The program asked if I wanted to recover a flipchart.  I said yes, but then it said the program had an error and had to shut down.  When I opened it again, the file showed about 1/3 of the 20 pages or so, and the rest said they had trouble opening the page so they were replaced with a blank by default.  The ones that show in the browser do not display.  This was several class periods of work and hours of time.  I am not happy!

    • #3758
      Anonymous
      Inactive

      Since our last post on this thread, we have created an Article for our Support Page regarding this issue:

      1562 – ActivInspire Flipcharts open with blank pages

      In case, as with other instances of this behavior, our advice would be to copy any unaffected pages to a new flipchart file and re-create any pages that are not displaying.

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