Interactive Whiteboards
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    • #1384
      Ruth JanuszRuth Janusz
      Participant

      Able to use Doc camera with projector on board but the board flame, side light and hub are not on. Checked outlets–all fine. Unable to see connections behind board bc flat against board.
      Any ideas??

    • #6995
      Anonymous
      Inactive

      Hello Ruth,

      The document camera is displaying through the projector so this is good. where is it plugged in to for power?

      When there is a power issue you must check the cabling on the board to ensure it has not dislodged. The power supply unit may have gone bad and the next step is to check it and replace it with a known working power supply for testing purposes.

      Cabling is not covered under warranty so if you find that a replacement power supply fixes the problem you will need to purchase the replacement.

      In the event that this does not fix the problem please let us know so we can further trouble shoot this issue.

      Thank You,
      Frances
      Promethean Technical Support

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