Software Solutions
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    • #534
      K WhiteK White

      I have an older computer that runs Windows 7. I used to be able to run my ActivArena (using Windows XP) I get this message:


      Dual User requires an update available for Promethean Activboards only.

      Please contact Promethean or your nearest Promethean reseller for your
      upgrade options


      Please help

    • #4522


      You will usually only get this message when the ActivBoard is not connected to the computer. It’s possible the projector is displaying the computers image however are the pens working on the board?

      Please refer to article 10419 on for USB troubleshooting.
      Also, ensure that the latest driver has been installed, this can be downloaded from article 10902.

      If you still have any issues please do no hesitate to get in touch with Promethean Technical Support directly.

      (Case 00513526)

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