Wireless Presentations
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    • #29861
      Jim RyanJim Ryan

      Our school just got our Promethean ActivePanel but when I go to set up internet and turn on wireless connection it doesn’t do anything and turns off. I need to update firmware and want to get it ready what am I missing? Chrome box works and I can see my chrome book and get online with it but not on home screen.

    • #29866
      James PrometheanJames Promethean

      Hi Jim,

      Thanks for your post.

      We will be contacting you directly to discuss your issue


      Many thanks



      Promethean Technical Support



    • #34352
      Sharon WatersSharon Waters

      I have the same problem. Wifi toggle switch won’t turn on.

    • #34364

      Hello Sharon,

      Thanks for contacting Promethean.

      It would be better to contact us directly.

      This page gives you options to contact us via email and phone: https://support.prometheanworld.com/contact-2/?searched=contact%20support

      Note: it would be great if you have the serial number of the ActivPanel (https://support.prometheanworld.com/article/1088/) handy when contacting us.

      Hope it helps.



      Promethean Technical Support


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