When I try to open my Activinspire it will bring up the the screen where the flame fills up and it usually brings up the dashboard. As soon as the flame fills up it disappears and nothing shows up anywhere. The Program is not pulling up.
Thank you for your post.
Your case ref – 00591834.
In regards to your issue can you please confirm if you have recently downloaded the software?
Can you please completely remove ActivInspire and download directly from http://www.Prometheanplanet.com.
For details on how to remove ActivInspire please go to wwwPrometheanKB.com and search for article 10972.
We look forward to hearing from you,
I am having the same problem. I uninstalled and reinstalled with the same result 🙁 HELP!!!!
Please also ensure that Flash and Java have been installed and are both up to date.
This should help with loading ActivInspire.
If you still persist to have issues please completely remove ActivInspire and download a fresh copy, ensuring that you have the correct installation permissions on your computer.
Promethean Technical Support