Viewing 4 reply threads
  • Author
    • #33229
      James ChaneyJames Chaney

      I purchased a Promethean brand Chromebox for one of our Promethean Boards for a trial.  In the setup, it says to use the Promethean Chromebox utility tool for the two devices to be interactive with each other.   I am able to download the utility from Google Play Store but then when I try to run it says the device does not support it.

    • #33238
      Paul PrometheanPaul Promethean

      Hi James,

      Thanks for posting.  I will investigate this internally but in the meantime you will still be able to use the Chromebox with your ActivPanel as long as the HDMI and USB cables are connected to the correct ports you will be able to interact with it.

      Kind regards,


      Promethean Technical Support

    • #33284

      Hi James,

      The Chromebox-2 isn’t currently compatible with the integration services on the Elements Series panels.

      I would be interested to know which guide you have followed which pointed you to the Integration service, so if you could post it on here that would be great.



    • #33285
      James ChaneyJames Chaney

      article 1754 is the same instructions that came in the box for the chromebox.

    • #33301

      Thanks James.

      We will look into this and arrange to have that removed from the box.

Viewing 4 reply threads
  • You must be logged in to reply to this topic.