Software Solutions
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    • #33706
      David ConnorDavid Connor
      Participant

      Hello,

      When using the timer accessed from the dashboard in countdown mode, with sound turned on, there is no sound coming. This has happened since upgrading t0 v2.21

       

      Sound IS working when using the timer found in the tools menu though.

       

      David Connor

    • #33711

      Hello David,

      Thank you for your post.

      Could you please confirm which operating system you are using?

      Kindly also make sure that sound is toggled on in the settings gear under the timer.

      We look forward to assisting you further in this matter.

      Kind regards,

      Jordan

      Promethean Technical Support

    • #33712
      David ConnorDavid Connor
      Participant

      Hi Jordan,

       

      Windows 10 Pro.

       

    • #33717

      Hello David,

      Thank you for your reply.

      Due to the nature of this issue, we are going to email you directly with specific troubleshooting.

      Kind regards,

      Arianna

      Promethean Technical Support

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