Interactive Flat Panels
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    • #33288
      Tara PlouffTara Plouff
      Participant

      How do I remove a panel from myPromethean Panel Management? I am unable to find any place to do so. The panel was removed due to a warranty issue.

    • #33297

      Hi Tara,

      Thank you for contacting Promethean Technical Support.

      Only organisation admin are able to unenroll an ActivPanel, from their Panel Management app.

      If you need any further assistance, please get in touch.

      Kind regards,

      Carrie

      Promethean Technical Support

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    • #33299
      Tara PlouffTara Plouff
      Participant

      I am the Organisation Admin. I just can’t locate where I can unenroll the panel from. Where can I find that option?

    • #33310

      Hello Tara,

      Thank you for your post.

      Please refer to page 10 of the following guide to unenroll a Panel:

      https://inspire.activsoftware.co.uk/support/Panel_Management-User_Guide_EN-INTL.pdf

      Should you need any further help please feel free to reach out.

      Thanks,

      Kate

      Promethean Technical Support

       

    • #36271
      Nathan KelleyNathan Kelley
      Participant

      The Unenrol option does not appear in the menu. I am the Organization Administrator.

    • #36403

      Hi Nathan,

      Please ensure you only have one ActivPanel selected at a time to see the unenroll option.  You cannot unenroll multiple units at one time.

      Hope this helps!

      Thank you,

      Krista

      Promethean Escalations Team

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