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    • #631
      Daniel MaciasDaniel Macias
      Participant

      I dropped my pen for my promethean board and now no longer works. Anything I can try in order to make it function again? My other pens work ,just not the one I dropped. WE just got the board!

    • #4742
      Anonymous
      Inactive

      Hi Daniel,

      Thank you for your post.

      As all the other pens work fine except the one that was dropped on the floor, it suggests the pen is actually fault.

      As a result we suggest that you contact your reseller to see if you can obtain another one.

      Please let us know if you require further details.

      Kind regards,

      Miguel
      Promethean Technical Support

    • #4743
      Anonymous
      Inactive

      Hello, we have adopted the Promethean board as our IWB at the school and we just love it. But I noticed that the pen is very sensitive and stops working when falls down on the ground. We have replaced 12 of them already and they are not cheap. I suggest to design and manufacture a rubber pens or ones with wrist band.

    • #4744
      Anonymous
      Inactive

      Hi Daniel,

      Thank you for your response.

      We will pass your suggestion to our developers for that option to be considered in the future if possible.

      Thank you

      Miguel
      Promethean Technical Support

    • #4745
      Anonymous
      Inactive

      Hello Miguel,

      Is this your reply to my post or to Daniel’s ?

    • #4746
      Anonymous
      Inactive

      Hi Zeidan,

      Apologies, this was meant to be aimed towards yourself.

      We have raised this with the product team to be considered in future.

      Kind regards,
      Adam
      Promethean Technical Support

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