Interactive Flat Panels
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    • #30396
      Ivonne GrandaIvonne Granda
      Participant

      Hello,

      I downloaded the app Hulu to the promethean board and it opens and shows the movies but when i press one to play it I get “error playing this video.”  I had the same issue in May for netflix and disney apps I was hoping the Hulu app would work since its a new app.

      please help

       

    • #30522
      Paul PrometheanPaul Promethean
      Moderator

      Hi Ivonne,

      Thanks for posting.  As this is not our app it can make it difficult to know what causes the issue.  Perhaps you could try viewing the video in a lower resolution/format.

      We would also advise asking Hulu for advice, as they may have a solution.

      Please can you also tell us what hardware you are using and ensure you have updated to the latest version of software from the “update” app on the device.

      We look forward to your reply.

      Kind regards,

      Paul

      Promethean Technical Support

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