Interactive Whiteboards
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    • #3051
      Anonymous
      Inactive

      hi,

      we have installed several est p1 in one university, and they are complaining that out of nowhere the mouse cursor will just suddenly move without touching the mouse or the pen, even when they try to move the mouse, the cursor is still moving. they have to turn off and on the board just to stop the cursor from moving.
      and not isolated to one board only, several board have this issue but its not consistently showing, just randomly showing one day or one week.
      any suggestion on what to do?

    • #12487
      Anonymous
      Inactive

      Hi jcestimos,

      Thanks for posting on the Support Community.

      With regard to the EST-P1, this is a projector and will have no impact on the behaviour of the mouse cursor as this will only display the image from the computer.

      Are you using a Promethean ActivBoard at all? If so, what is the model of this?

      Kind regards,
      Adam
      Promethean Technical Support

    • #12488
      Anonymous
      Inactive

      Hi jcestimos,

      Thanks for posting on the Support Community.

      With regard to the EST-P1, this is a projector and will have no impact on the behaviour of the mouse cursor as this will only display the image from the computer.

      Are you using a Promethean ActivBoard at all? If so, what is the model of this?

      Kind regards,
      Adam
      Promethean Technical Support

      yes they are using activboard 300, they have to turn off and on the board to stop the cursor from moving.

    • #12489
      Anonymous
      Inactive

      Hi jcestimos,

      Thanks for your reply.

      The ActivBoard 300 Pro would only interact when the pen is placed on the surface of the ActivBoard.
      Do you have the model number to hand? This will be located on the side of the ActivBoard next to the serial number.

      If this is a 500 Pro ActivBoard instead (they look the same as the 300 but have touch input too), if you disable the touch from the ActivManager, does this then stop the cursor from moving? 

      Kind regards,
      Adam
      Promethean Technical Support

    • #12490
      Anonymous
      Inactive

      Hi jcestimos,

      Thanks for your reply.

      The ActivBoard 300 Pro would only interact when the pen is placed on the surface of the ActivBoard.
      Do you have the model number to hand? This will be located on the side of the ActivBoard next to the serial number.

      If this is a 500 Pro ActivBoard instead (they look the same as the 300 but have touch input too), if you disable the touch from the ActivManager, does this then stop the cursor from moving? 

      Kind regards,
      Adam
      Promethean Technical Support

      the model is actually ABV587PRO, i now disable the touch input in all the activboards.

      just waiting for their feedback.

    • #12491
      Anonymous
      Inactive

      jcestimos said:

      the model is actually ABV587PRO, i now disable the touch input in all the activboards.

      just waiting for their feedback.

      Thank you for that update @jcestimos.  Let us know what happens when that has been disabled.

    • #12492
      Anonymous
      Inactive

      for the past 2 months they did not have any issues with cursor movements, so i guess the issue is now solved. thanks

    • #12493
      Anonymous
      Inactive

      Hi Jcestimos, 

      Thank you for the update! Glad that the issue appears to have been resolved. Let us know if we can assist you further!

      Kind regards,
      Martha
      Promethean Technical Support

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