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    • #1799
      Anonymous
      Inactive

      Hallo
      We have a ABV595PRO board. It is having calibrating issues on a Windows 10 system. Software/drivers have been updated.  I would like to upgrade the firmware. Firmeware Upgrade over Internet connection failed

      Can you please send this file my way? 

      NMS Weitersfeld, Austria

    • #9043
      Anonymous
      Inactive

      Hello franz,

      We would be happy to send you a link to this firmware.  If you are getting an error message that the firmware update failed, the internet connection is not likely the issue.

      We would suggest connecting directly to the back of the panel using a single length of USB cable, not longer than 3 meters. 

      You will want to ensure that you are on the latest version of the ActivDriver.  This can be found at https://support.prometheanworld.com/product/activdriver

      If the update fails again, please attempt that update using another known working computer.

      Please let us know the error message that you receive when applying the update.

      Thanks,
      Michael
      Promethean Support

    • #9044
      Anonymous
      Inactive

      Hello Michael,

      Thank you for the reply. 
      I have had the last activtreiber installed and tried various lengths of usb cables and various notebooks. 
      I have had 5 – 6 wrong attempts, at 60 % or 80%  or 85% there was error. After all, it went through. The pen was recognized and I could calibrate.
      Now all is fine under Windows 10

      Thanks, with greetings from Austria
      Franz

    • #9045
      Anonymous
      Inactive

      Hi franz,

      Thanks for your reply.

      Glad to hear that this is all working correctly now.

      If you have any future issues or questions please do not hesitate to get in touch.
      Kind regards,
      Adam
      Promethean Techncial Support

    • #9046
      Anonymous
      Inactive

      Here are the notes as it has not yet worked. Only after some try it then worked.
      https://docs.google.com/presentation/d/1rNABHweNkXCBXSyS9JCFRXPakZ0_Z1LG3tdEb4Tzis0/pub?start=false&loop=false&delayms=3000

      Franz

    • #9047
      Anonymous
      Inactive

      Hello Franz,

      The link that you sent is giving us the product code for your board. 
      What notes wwere you trying to send, an error message?

      Please try to resend the link with the notes so we can help you.

      Waiting to hear from you.
      Frances
      Promethan Technical Support

    • #9048
      Anonymous
      Inactive

      Hello Frances !
      The link shows 5 slides not only 1 photo with product code, no error massages but my heavy way to update the firmware of the board.
      Now is all fine, see my replay from Jan 22.

      Franz

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