Software Solutions

This topic contains 5 replies, has 4 voices, and was last updated by Adem Promethean Adem Promethean 2 days, 6 hours ago.

  • Author
    Posts
  • #18205
    henriksen
    henriksen
    Participant

    Hi,

    Is there anyway to rollback a firmware update on a promethean board? The reason why I’m asking is because the firmware I updated to one of the boards was not meant for that board and now I believe it might be affecting how to calibrate and/or potentially not being able to use any pen to write with on the board. Any feedback or directions on how to fix this would be greatly appreciated.

    Thanks,

    Chris

  • #18212
    Craig Promethean
    Craig Promethean
    Moderator

    Hello,

    Thank you for your post.

    Can I ask the model of ActivBoard you have upgraded? We don’t need the serial number but the model number would be really helpful.

    Can you also confirm what firmware version you have upgraded to?

    Once we have this information we can look into the firmware issue 😊

    Kind regards,

    Craig

    Promethean Technical Support

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  • #18217
    henriksen
    henriksen
    Participant

    Hi,

    The model I installed the firmware on was on ABV378E100 series board. The firmware I installed on it was for the AB series 100/300/500 series that would show ‘ActivBoard HID’ on it. Hopefully this helps or maybe it won’t make a difference?

    Thanks,

    Chris

  • #18228

    Hi Henriksen,

    Can you let us know what happens when you try to calibrate this using the ActivManager Control Panel?

    If this isn’t working, if you search on your Windows computer for Tablet PC settings, you should get the option to be able to Calibrate here too. Does this work?

    Thanks,

    Adam
    Promethean Support

  • #18239
    henriksen
    henriksen
    Participant

    Hi,

    Sorry for not letting you know this sooner but I used the HID firmware on a MacBook to upgrade the firmware for the board, which is the the wrong firmware to use because that firmware was created for the Windows 1903 BSOD issue. Is there anyway to revert back to a older firmware for the board using the MacBook or no?

    Thanks,

    Chris

  • #18250
    Adem Promethean
    Adem Promethean
    Moderator

    Hi Chris,

    Can you confirm what firmware is showing at the minute?

    Here is a link to the older firmware: https://support.prometheanworld.com/article/1038/

    Thank you.

    Kind regards,

    Adem

    Promethean Technical Support

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