Firmware Upgrade

This topic contains 5 replies, has 4 voices, and was last updated by Adem Promethean 2 days, 6 hours ago.

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November 7, 2019 at 4:00 pm #18205

henriksen
Participant

Hi,

Is there anyway to rollback a firmware update on a promethean board? The reason why I’m asking is because the firmware I updated to one of the boards was not meant for that board and now I believe it might be affecting how to calibrate and/or potentially not being able to use any pen to write with on the board. Any feedback or directions on how to fix this would be greatly appreciated.

Thanks,

Chris
November 8, 2019 at 6:13 am #18212

Craig Promethean
Moderator

Hello,

Thank you for your post.

Can I ask the model of ActivBoard you have upgraded? We don’t need the serial number but the model number would be really helpful.

Can you also confirm what firmware version you have upgraded to?

Once we have this information we can look into the firmware issue 😊

Kind regards,

Craig

Promethean Technical Support

home
November 8, 2019 at 6:31 pm #18217

henriksen
Participant

Hi,

The model I installed the firmware on was on ABV378E100 series board. The firmware I installed on it was for the AB series 100/300/500 series that would show ‘ActivBoard HID’ on it. Hopefully this helps or maybe it won’t make a difference?

Thanks,

Chris
November 11, 2019 at 6:54 am #18228

Adam K Promethean
Moderator

Hi Henriksen,

Can you let us know what happens when you try to calibrate this using the ActivManager Control Panel?

If this isn’t working, if you search on your Windows computer for Tablet PC settings, you should get the option to be able to Calibrate here too. Does this work?

Thanks,

Adam
Promethean Support
November 11, 2019 at 1:24 pm #18239

henriksen
Participant

Hi,

Sorry for not letting you know this sooner but I used the HID firmware on a MacBook to upgrade the firmware for the board, which is the the wrong firmware to use because that firmware was created for the Windows 1903 BSOD issue. Is there anyway to revert back to a older firmware for the board using the MacBook or no?

Thanks,

Chris
November 12, 2019 at 1:31 pm #18250

Adem Promethean
Moderator

Hi Chris,

Can you confirm what firmware is showing at the minute?

Here is a link to the older firmware: https://support.prometheanworld.com/article/1038/

Thank you.

Kind regards,

Adem

Promethean Technical Support
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