- This topic has 3 replies, 4 voices, and was last updated 4 years, 11 months ago by
Anonymous.
-
AuthorPosts
-
-
March 9, 2016 at 5:47 pm #1315
Kate
ParticipantRecently in old lessons as well as new ones, I am getting a black background around the red, blue & black lettering making it hard to read on the Promethean board and worse to try and edit on the fly (or even at home or in school computers – it’s on all the machines that I open these projects in. Please help! I can send you a flipchart as an example if you need.
-
March 9, 2016 at 9:09 pm #6670
Anonymous
InactiveIn which version of the ActivInspire software were the flipcharts created and in which version did this issue first become apparent? Was this on a PC, a Mac, or on both platforms?
If the objects displaying in this manner are removed from the flipchart, then re-added, do they still have the black background around them? Does this happen with any other objects which are inserted in the flipchart?
(Support Case 00629622)
-
March 10, 2016 at 2:16 pm #6671
Anonymous
InactiveI am running the latyest version at home on my Mac, but I am not home to check. I have a MacBookPro (running Yosemite), but there never was a problem before with these files (Twelve Angry Men) and the other file was created recently and was being edited on PCs at work running AcivInspire Pro Edition ver. 2.4.66096. I think this started at work, but I have also seen it at home. When I delete the text with this problem to edit a new Aim or Do Now, the problem [persists with the new text. I don’t add objects other than text, so I can’t provide any feedback regarding that question. As you can imagine, this is a serious issue and it seems that typing all these lessons into ActivInspire will not change the issue, so we need to get to the bottom of this quickly. Thanks!
-
March 10, 2016 at 2:32 pm #6672
Anonymous
InactiveHi Kate,
Thank you for your response.
In order to assist you further, we will send you an email.
Thank you
Miguel
Promethean Technical Support
-
-
AuthorPosts
- You must be logged in to reply to this topic.
Search Forums
Announcements
- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)