[Kate]

Recently in old lessons as well as new ones, I am getting a black background around the red, blue & black lettering making it hard to read on the Promethean board and worse to try and edit on the fly (or even at home or in school computers – it’s on all the machines that I open these projects in. Please help! I can send you a flipchart as an example if you need.

[Anonymous]

In which version of the ActivInspire software were the flipcharts created and in which version did this issue first become apparent? Was this on a PC, a Mac, or on both platforms?

If the objects displaying in this manner are removed from the flipchart, then re-added, do they still have the black background around them? Does this happen with any other objects which are inserted in the flipchart?

(Support Case 00629622)

[Anonymous]

I am running the latyest version at home on my Mac, but I am not home to check.  I have a MacBookPro (running Yosemite), but there never was a problem before with these files (Twelve Angry Men) and the other file was created recently and was being edited on PCs at work running AcivInspire Pro Edition ver. 2.4.66096.  I think this started at work, but I have also seen it at home.  When I delete the text with this problem to edit a new Aim or Do Now, the problem [persists with the new text.  I don’t add objects other than text, so I can’t provide any feedback regarding that question.  As you can imagine, this is a serious issue and it seems that typing all these lessons into ActivInspire will not change the issue, so we need to get to the bottom of this quickly.  Thanks!

[Anonymous]

Hi Kate,

Thank you for your response.

In order to assist you further, we will send you an email.

Thank you

Miguel
Promethean Technical Support

[Author]

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