user unable to open flipcharts but when they make a new one it is ok.
If you save the
newly-created flipchart, and attempt to open it later, does the same error message
appear? Can you provide a screenshot of
the error message received?
Is the computer
attempting to use some other program to open the files in question? If so, can you confirm what file extension
the files are saving as, and whether the icon for the file looks like a
different file type than an ActivInspire flipchart?
new flipcharts work fine some of the older ones (by old maybe pre Christmas) have the issue. The file extension is .flipchart and the icon is the activinspire one. I have checked the permissions and they are fine and it has the same issue if opened from a memory stick.
I will email you directly from the case that we have created so we can help assist further.
Promethean Technical Support