Software Solutions
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    • #3297

      Hi !
      I have a Activpanel i-series and i have a problem with screen recorder in Activinspire.
      I use full screen recorder and stop recording ,When i play recorded video file , I can’t see full frame of my page , It seems that a zoom has occurred on the page .

      Windows 10 , Windows resolution : 1920*1080 , Scaling size : %150(Recommended)

      Thank you.

    • #13822

      Hi sadra,

      Thanks for posting on the Support Community.

      With regard to the ActivInspire software, please can you confirm the version you are using?
      This can be found under Help>About (Windows OS) or ActivInspire>About ActivInspire (Mac). 
      If you aren’t using ActivInspire 2.13, you can download the latest version from the link below:

      Could you try to change your scaling size to 100% and see if recording with 100% has the same issue when you playback the video?

      Kind regards,
      Promethean Technical Support

    • #13823

      Thank you very much.
      I’m using 2.13 (latest version) . When i change  scaling size to 100% , The recording problem is resolved. But another problem is appeared. Main toolbox is too small and also desktop icons and every software . Even if i change icon size in setting>Layout” to 44.

      Best Regards. 

    • #13824

      Hi Sadra,

      In ActivInspire you can go into File/settings/flipchart change the default to 1024 X 768 to see if that will help with ActivInspire.  If you are still having an issue with the toolbar, please supply the make and model of your windows computer.

      Thank you,

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