Many thanks for your post. If you would like access to the Google Play Store on your Elements Series ActivPanel, this feature needs to be activated within the Panel Management platform on the myPromethean website.
Do you have have an organisation set up already? Is this particular ActivPanel enrolled to your organisation?
Alternatively, you can access Google Play if you have a Promethean Chromebox, or you can install our Google Services APK file directly onto the ActivConnect OPS-G, should you have one of these devices.
We will e-mail you a copy of this message in case you have any further questions.