Interactive Table
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    • #2555
      Anonymous
      Inactive

      Hello we have ActiveTable PRM-AT146-02
      Our windows partition and operating system broke down, we tried to recover from system recovery partition, but with out success! Maybe there is some recovery installation with all your software integrated?

    • #10602
      Anonymous
      Inactive

      Hi kinasts,

      Thanks for posting, the model number provided doesn’t indicate the version of ActivTable you have however we do have 2 methods of Factory Resetting the ActivTable depending on which version you have.

      I suspect this will be the one that helps, please refer to this guide below:
      https://support.prometheanworld.com/article/?kb=1597

      Alternatively, please see the below information for our early versions of ActivTable:
      https://support.prometheanworld.com/article/?kb=1103

      Using these methods will correctly put on the default image that is supplied with the ActivTable.

      If you still experience issues with the ActivTable, please could you let us know what happened to the table to break down the operating system? 

      Kind regards,
      Adam
      Promethean Technical Support

    • #10603
      Anonymous
      Inactive
      Hello! We still have the same problem! When we try to Restore the ActivTable to the factory default and choose the option “System Recovery” It shows blue screen with error 0xc000000f (The requested file is missing “winload.exe”)
      Maybe You have downloadable media with windows image or something?
       
    • #10604
      Anonymous
      Inactive

      Hello kinasts,

      We would suggest trying the second option (F9). From there, you should be able to run a recovery and resolve the issue following the on-screen prompts.

      Thanks,
      Michael
      Promethean Support

    • #10605
      Anonymous
      Inactive
      Yes! I tried, and also F8, But then it anyway shows That file is missing! 
      I also tried to do recovery and startup repair from other windows 8.1 recovery tool, but also with no luck!
      I can do only fresh install!!
    • #10606
      Anonymous
      Inactive

      Hello kinasts,

      We have sent an email regarding this case to continue troubleshooting directly.

      Thanks
      Michael
      Promethean Support

    • #10607
      Anonymous
      Inactive

      Hi, you asked me serial nr last week! “The serial number can be found in two locations: on the connection panel, and in the Settings menu on the Software and Security tab.”
      But I can’t  run Windows!! What can I do?

    • #10608
      Anonymous
      Inactive

      Hi kinasts,

      Please reply back to the email which we have sent you.
      The serial number will be located directly on the ActivTable, this will be underneath but will be visible.

      Thanks,
      Adam
      Promethean Technical Support

    • #10609
      Anonymous
      Inactive

      i have emails from:
      Adam K Promethean <Promethean.vanilla+d7001936-s6028687@prometheanworld.com>

      na.support@prometheanworld.com

      Promethean.vanilla+d7001936-s6028687@prometheanworld.com

      ??

    • #10610
      Anonymous
      Inactive

      na.support@prometheanworld.com 
      answered: “Dear Customer,

      Unfortunately we cannot accept emails to this address directly.”
    • #10611
      Anonymous
      Inactive

      Hi kinasts,

      Please ensure that you reply directly to the email otherwise it will not come through.

      Thank you

      Miguel
      Promethean Technical Support

    • #10612
      Anonymous
      Inactive

      Hello gays!
      All yours emails have been shown like : Promethean.vanilla+d7001936-s6028687@prometheanworld.com
      etc..

    • #10613
      Anonymous
      Inactive

      Hi kinasts,

      That will be the automated email that lets you know that someone has replied to your post.

      I’ve sent you another email, please look out for this and reply to this email.

      Thanks,
      Adam
      Promethean Technical Support

    • #10614
      Anonymous
      Inactive

      I have the same problem with a the earlier version activtable did you resolve your problem

    • #10615
      Anonymous
      Inactive

      Hi m5rturbo

      Thanks for posting.

      If you are experiencing boot issues with the ActivTable, please try and recover or reinstall (connect a keyboard and press F4 continuously to get to this option). 

      If you still have issues, please provide a photo of the error and the serial number and contact Promethean Support directly.

      Kind regards,
      Adam
      Promethean Technical Support

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