Software Solutions
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    • #1714
      BaneBane
      Participant

      I have another board that drops the connecting when google chrome is open. Can you please send me the firmware for the ABV378PRO.  Thanks!

    • #8708
      Anonymous
      Inactive

      Hi Bane,

      Thanks for posting.

      The firmware which we had previously sent for the ABV378E100 is also compatible with the 378PRO. Please feel free to use this file and the same firmware upgrade instructions.

      I hope this helps.

      Thanks,
      Adam
      Promethean Technical Support

    • #8709
      Anonymous
      Inactive

      What is the most current version of firmware for the 378pro?

    • #8710
      Anonymous
      Inactive

      Hello robr ,

      The latest firmware for the 378 is 8.10 build 7.

      Thanks,
      Michael
      Promethean Support

    • #8711
      Anonymous
      Inactive

      Can you please point me to the instructions for upgrading the firmware on the 378? I’ve done it with AC2 boards; is it the same process? Thanks!

    • #8712
      Anonymous
      Inactive

      Hello Geno,

      Please find below a link to our support site, here you will find details on how to update the 378 ActivBoard: 

      https://support.prometheanworld.com/article/?kb=1031

      Please note you will need the file, please let me know if you need us to send you a link to the firmware file.

      Thank you,

      Craig 

    • #8713
      Anonymous
      Inactive

      Thanks but that article appears to be instructions for wireless connection to the board. Would the 378 firmware upgrade instructions actually be Article 1038, or would those be for the AC2 board?

    • #8714
      Anonymous
      Inactive

      Hello Geno

      Please accept my apologies the correct support article 1038, I have provided a link below: 

      https://support.prometheanworld.com/article/?kb=1038

      The firmware upgrade process is the same for an AC2, 300 standard, 300pro and ActivBoard 100. 

      Craig 

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