Our school has older Promethean Boards. Probably installed 5 years or more. I am wanting to update the software but it asks for an Activation code. I’d prefer not to run them in Personal mode since we own the boards. I can get the serial number and product code off each board. I assume they weren’t ever registered. Can I do this online? Please send me a link and instructions.
Pat Headen – Tech Director
Eagle Ridge School
Hi Adam, I followed the instructions, but when I get to the window that asks for the serial number I do not have the “Upgrade” button as shown. Instead I have a ‘Buy’ button. All other buttons are the same.
If you have the option to run the trial version please do so. Close the software then open it and select HELP/ABOUT. The register button will be visible. Enter the 20 digit activation key without the dashes. When you close the software and re-open it you will have the professional version.
I don’t have an activation code. Trial version is not an option so I ran the ‘personal’ version. I have 15 boards that were never registered. It might be best if I call and talk to someone. Could you please share the support phone number with me.
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