Interactive Whiteboards
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    • #718
      Pat HeadenPat Headen

      Our school has older Promethean Boards. Probably installed 5 years or more. I am wanting to update the software but it asks for an Activation code. I’d prefer not to run them in Personal mode since we own the boards. I can get the serial number and product code off each board. I assume they weren’t ever registered. Can I do this online? Please send me a link and instructions.
      Pat Headen – Tech Director
      Eagle Ridge School

    • #5005

      Hi Pat,
      The instructions for upgrading to the Professional version of the ActivInspire software can be found by going to and searching for article 10937.

      Should you experience any issues or require further help please let us know.

      Thank you.
      (case 00561837)

    • #5006

      Hi Adam,
      I followed the instructions, but when I get to the window that asks for the serial number I do not have the “Upgrade” button as shown.  Instead I have a ‘Buy’ button.  All other buttons are the same.

    • #5007

      If you have the option to run the trial version please do so. Close the software then open it and select HELP/ABOUT. The register button will be visible. Enter the 20 digit activation key without the dashes. When you close the software and re-open it you will have the professional version.

    • #5008

      I don’t have an activation code.  Trial version is not an option so I ran the ‘personal’ version.  I have 15 boards that were never registered.  It might be best if I call and talk to someone.  Could you please share the support phone number with me.

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