What version of ActivInspire are you running? If you are on anything less than 2.3 then we would strongly advise you update from Promethean Planet. It could also be that another program is using Powerpoint in the background so maybe rebooting before you try and import might be worth a try!
At this point, we would advise contacting our Technical Support Team for further assistance with this issue. Please refer to Case 504513 when doing so; they will be able to access our notes for this issue using that number.
(Support Case 00504513)
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