Software Solutions
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    • #911
      Krista CartwrightKrista Cartwright
      Participant

      I have the code from YouTube. I go to insert Link. I choose embed code. I paste it into the box. When it goes on the page, I can not see it or play it. It just shows the bottom of the frame with reload, insert video frame, etc.

    • #5487
      Anonymous
      Inactive

      Krista, after you embed the code, delete the “s” from https before you save it.

    • #5488
      Anonymous
      Inactive

      Hi Krista,

      Thanks for posting on the Support Community.

      We have a KnowledgeBase article on issues relating to this, please refer to article 11019 on http://www.PrometheanKB.com for further information.

      If you still have any issues please let me know.

      Kind regards,
      Adam
      Promethean Technical Support
      Case 00580157

    • #5489
      Anonymous
      Inactive

      The KB article 11019 does not solve this problem. Videos from YouTube will not show up in AI 2.4. Updated Flash, Java, etc. Just have a placeholder with Stop, Insert Video Frame in Flipchart, and Replace Placeholder image.

    • #5490
      Anonymous
      Inactive

      I have the same problem as Krista. Please, do not ask me to remove the “s” from https. That does not work!

    • #5491
      Anonymous
      Inactive

      Hi Carlos,

      Thank you for posting on the Support Community.

      Usually if the video still fails to load this could be a setting blocking the video from being played through programs on the network.

      Please ensure that you have entered any network proxy settings within ActivInspire settings.

      If this still fails to happen, please could you update your ActivInspire to the latest version (2.6) by clicking Help>Check for updates.

      If you still experience any issues please let us know.

      Kind regards,
      Adam
      Promethean Technical Support

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