Software Solutions
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    • #19348
      Pradeep KumarPradeep Kumar
      Participant

      hi

      I try to install Activinspire and it only installs activ player on my mackbook air having MacOSCatalina 10.15.3

      i tried this 4 times and all the time same issue happened.. pls advise how to resolve

    • #19349

      Hi Pradeep.

      Thanks for your reply.

      Please could you manually uninstall ActivInspire following the instructions on the link below:

      1646

      Once uninstalled, restart your MacBook and run the installation for ActivInspire 2.18.

      I hope this information helps.

      Kind regards,

      Adam

      Promethean Support

    • #19350
      Pradeep KumarPradeep Kumar
      Participant

      i uninstalled and then restarted and then downloaded the softeware from your site and it staill has the same issue. it only installs activ player on my mackbook air having MacOSCatalina 10.15.3

      how do i get the 2.18 version and from where

       

    • #19351

      Hi Pradeep,

      Please ensure you follow the manual uninstall instructions per the previous article, there is more to do than a simple uninstall. This ensures that no file is left on the MacBook that ActivInspire refers to upon install, so when you download a fresh download of ActivInspire (here) when you run the installation of ActivInspire, this will install correctly.

      Thanks

      Adam

      Promethean Support

    • #19354
      Pradeep KumarPradeep Kumar
      Participant

      Thanks Adam

      I tried the solution suggested and could install both Activinspire and Activdriver, however it is not opening the flip-chart and gives a message.

      Unable to open file ‘/Users/pradeepkumar/Desktop/\][PREWQ/Patterns and Sequencing – Jelly Beans 1.flipchart’

    • #19355

      Hi Pradeep,

      I suspect this particular flipchart may have become corrupt.

      Could you upload the flipchart to the link below so we can review?

      http://tiny.cc/boxupload

      Please let us know once uploaded.

      Thanks,

      Adam

      Promethean Technical Support

    • #19356
      Pradeep KumarPradeep Kumar
      Participant

      Hi

      I have uploaded 9 Flip charts, these are all I have and none of them are opening

      Reg/Pradeep

    • #19357

      Hi Pradeep,
      I’ve checked the flipcharts you have sent and these do open fine for me.

      As a test, if you place one of the files on to your desktop and try to launch from the desktop, what happens? Can you provide a screenshot of any errors that you get when launching from the desktop?

      Thanks,

      Adam

      Promethean Support

    • #19358
      Pradeep KumarPradeep Kumar
      Participant

      Hi Adam

       

      I copied it on the desktop (not in nay folder) and it opened fine.

      thank you for your patience and support

    • #19359

      Hi Pradeep,

      Thanks for confirming.

      This would appear that you may not have the full permissions to this drive that the flipcharts are currently being stored to.

      I hope this information helps.

      Thanks

      Adam

      Promethean Support

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