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    • #419
      Christopher TawesChristopher Tawes
      Participant
    • #4287
      Anonymous
      Inactive

      For any firmware updates for our hardware, we would
      recommend contacting
      our Technical Support Team
      , who can best determine if any update is
      available and (through troubleshooting)determine if an update would help
      correct any issue presenting with the board.

       

      (Support Case 00491253)

    • #4288
      Anonymous
      Inactive

      I am also looking for a firmware update for ABV378S300, so that I might be able to fix 2 Promethean boards for teachers. However, I’m not finding a way to contact Technical Support by e-mail or phone, and I don’t see a firmware update available anywhere on this website. Please update your website with better Technical Support info. 

    • #4289
      Anonymous
      Inactive

      Hello paularoeder,

      The firmware for this model of board, as well as instructions on how to apply the update can be found 
      here .  If you would like to reach out via phone or email, you will find instructions here .

      Thanks,
      Michael
      Promethean Support 

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