Software Solutions
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    • #33991
      Marios DemetriouDemetriou Demetriou

      Hello. We have few customers where the face the following issue.

      Microsoft office 2016 word, PowerPoint etc the pen input does not work. At all. All computers including mine were using windows 10 with the latest updates on windows and office. The touch, multitouch and pen working properly in the office application on the ActivPanels except when i choose the start ink or pen option it does not draw but it move the mouse cursor. Any help will be appreciated.

      Thank you!

    • #33992

      Hello Demetriou,

      Thank you for your post.


      We have opened a support case to gather more information about the problem and investigate the issue you are experiencing. We have sent you an email about it.


      We look forward to hearing back from you soon.

      Kind regards,



      Promethean Technical Support


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