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    • #188
      Knox BaggettKnox Baggett
    • #3706

      Hi Knox, 

      Can you let me know what the product code is for the ActivSlate and which type you are using? 
      Have a look at our Knowledge Base to identify your product from this article here.

      Your reference :  00466259

    • #3707

      Product Code = ACTIVSLATE50
      Serial #= S0908240052

    • #3708

      Thanks Knox, 

      Is your ActivHub connected to your PC and does it show in your Device Registration in ActivInspire?  
      Can you actually register the Slate? At which point does it show the error after you turn it off and back on again? 
      Make sure both your ActivHub and Slate are on the latest firmware if the error persists and you cannot register it to your Hub. 

      Our Knowledge Base can help you with both of these things:

      ActivHub Firmware update (do this first ) 
      ActivSlate Firmware update

      Please don’t hesitate to call up our Tech Support to help you with these steps if you are having trouble. I have quoted your reference above. 

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