Accessories
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    • #3003
      Anonymous
      Inactive

      I have a activbord and the pen isn’t working why?

    • #12317
      Anonymous
      Inactive

      Hi Niklas,

      Thank you for your post.

      There could be many reasons why the pen is not working on your board.
      To assist you further please provide the model of your board. (Do not provide the serial number).

      Once we have this information we will advise you further.

      Thank you

      Miguel
      Promethean Technical Support

    • #12318
      Anonymous
      Inactive

      I think it is a 

      X2nd Generation ActivBoard it looks like it.

    • #12319
      Anonymous
      Inactive

      Hi Niklas,

      Is your ActivBoard detected in ActivManager Control Panel under the Hardware tab?

      If so, what is the firmware version that is shown?

      Are you using the correct ActivPens that matches your model of ActivBoard? Please take a look at the link below:
      https://support.prometheanworld.com/article/?kb=1414

      Kind regards,
      Adam
      Promethean Technical Support

    • #12320
      Anonymous
      Inactive

      It’s the right pen I use but the firmware is v3.67 build 1

    • #12321
      Anonymous
      Inactive

      Hi Niklas,

      Thanks for confirming.

      It’s a good sign that the firmware is being shown, have you tried to calibrate the ActivPen at all? 

      When you place the pen on the surface of the ActivBoard, does the LED change colour? 

      You could give your ActivBoard a power cycle by removing the USB cable and turning the ActivBoard off at the mains, leave for 5 minutes and turn back on and reconnect, let us know if this then detects the pen. 

      Thanks
      Adam
      Promethean Technical Support

    • #12322
      Anonymous
      Inactive

    • #12323
      Anonymous
      Inactive

      Hi Niklas,

      Thanks for posting these photos.

      This is the incorrect pen for your model of ActivBoard.

      You will need to use the ActivPen 3 or ActivArena kit for the 2nd Generation ActivBoard (with compatible firmware).

      Kind regards,
      Adam
      Promethean Technical Support

    • #12324
      Anonymous
      Inactive

      How do I buy the activpen 3?

    • #12325
      Anonymous
      Inactive

      Hi Niklas,

      You can contact a Promethean reseller to see if they have these available.

      Kind regards,
      Adam
      Promethean Technical Support

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