- This topic has 5 replies, 5 voices, and was last updated 5 years, 3 months ago by
Anonymous.
-
AuthorPosts
-
-
January 19, 2015 at 8:12 pm #307
Clarissa Bohan
ParticipantI have inputted my class lists into the database within the voting browser and all names are showing up correctly. However when I press ‘ok’ and return to the ‘Assign students to devices’ screen each child’s name is shown differently. For example a student who has been inputted as Holly Kelly is appearing as Holly% {1 Kelly?} This is happening for every name in the class and it is showing up this way on the ActivExpression devices also. Does anyone know why this is happening and how I can fix it? I’m puzzled as I use voting devices all the time and this has never happened to me before!
-
January 20, 2015 at 8:01 am #3966
Anonymous
InactiveHi Clarissa.
Thanks for posting on the forum.Have you tried to reset your ActivHub listed in your ActivManager application and re-registering at all to see if this helps?
Are you using ActivExpression or ActivExpression 2 devices? The model will be shown on the back of the device.
Should the issue still persist after resetting the hub and re-registering I would recommend contacting Promethean Technical Support directly for further assistance.
You can contact us by phone (http://www.prometheanworld.com/us/english/education/support/technical-support-numbers/) or alternatively by filling in the form on the below link:
http://goo.gl/j3AT8S
In either instance, please quote your reference number which is 00482903.
Thanks -
March 11, 2015 at 2:00 pm #3967
Anonymous
InactiveI just ran into this problem as well after yesterday’s 2.3.65940 update. I’ll try the suggestions mentioned but not until the school day is over in case it causes problems.
-
November 4, 2015 at 11:05 pm #3968
Anonymous
InactiveI’ve had this issue since last Spring. Since then I’ve even gotten a new hub, new Activpanel, and new laptop with a completely fresh install of all the software and still have this issue.
-
November 5, 2015 at 9:43 pm #3969
Anonymous
InactiveI still have this problem Mike. I think mine was as a result of the 2.3.65940 update also. Another teacher in my school has the same problem. What I find most irritating is that the names show up funny on the exported results in Excel too.
-
November 12, 2015 at 3:39 am #3970
Anonymous
InactiveI am also having this problem with my ActiVote devices. I had no trouble last year, but this year things are not working properly. Has anyone found a solution?
-
-
AuthorPosts
- You must be logged in to reply to this topic.
Search Forums
Announcements
- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)