Under tools the Dual User states that I need an update to be able to write on the Promethean Board with both pens. I do not know how to get this update.
When the software updates the driver does not. You can update the driver to our most current version, 5.11.7, by going to the knowledge base website and read article #10902.http://www.prometheanKB.com
Thank YouFrancesCustomer Care Technician